OKX

Product Manager / Director, Content Moderation & Creator Ecosystems

Reposted 16 Days Ago

Be an Early Applicant

Singapore, SGP

In-Office

Senior level

Fintech • Financial Services • Cryptocurrency

The Role

Manage and enhance the content safety and governance system at OKX, defining risk categories and building enforcement strategies to ensure compliance and improve user experience.

Summary Generated by Built In

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

The Mission

Build OKX Planet Community’s content safety and governance system from 0 to 1: Define risks → Detect → Enforce → Appeals/UX → Measure and improve, balancing safety, compliance, and user experience.

What You'll Be Doing

Define risk categories and severity levels (e.g., scams/phishing, traffic diversion, investment misinformation, harassment/hate, sexual/violent content, IP infringement).
Build multi-language lexicons and rule strategies (thresholds, combinations, rate limits) for key scenarios: posts, comments, group chats, livestreams, profiles.
Integrate risk signals and systems: account risk score, device/behavior signals, reports, human review, content detection models.
Design enforcement and visibility actions: downrank/limit reach, self-only/limited visibility, global removal, interaction limits, account penalties.
Design the flagged-user experience: clear notices, verification steps when needed, appeals flow, result notifications, SLAs.
Create dashboards and KPIs (violation rate, false positives, appeal pass rate, repeat-offense rate, handling time, review cost) and continuously optimize.

What We Look For In You

5+ years in governance/risk/strategy product roles for content platforms (community/live/short video preferred).
Proven 0–1 build experience: risk framework + rules/lexicon + enforcement + appeals + measurement.
Strong data and cross-functional execution with ML/engineering/review ops/legal/compliance/support.
Nice to have: anti-scam/blackhat experience; multi-language/global governance; crypto risk knowledge.

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Top Skills

Account Risk Score

Content Detection Models

Content Moderation Techniques

Multi-Language Lexicons

Risk Assessment Models

View all jobs at OKX

View OKX Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

Dublin, Dublin

1,073 Employees

Year Founded: 2017

What We Do

Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.