Fidelity will not provide immigration sponsorship for this position.
Job Description:The Role
Are you passionate about building engaging digital experiences that foster meaningful customer connections? This role focuses on supporting and evolving digital platforms and engagement capabilities—ensuring experiences are intuitive, scalable, and impactful. You'll manage and evolve Digital Experience capabilities spanning Salesforce Communities (Experience Cloud), Web Personalization (MCP), and Web Lead Capture, partnering across Marketing, Technology, Analytics, and Business teams to define strategy, prioritize investments, and deliver measurable business outcomes—this is the role for you!
The Expertise and Skills You Bring
This role is ideal for a seasoned Product Management professional with experience leading complex digital products and customer engagement capabilities within a marketing technology ecosystem.
- Knowledge of digital experience, personalization, lead generation, CRM, and customer engagement ecosystems, with Salesforce Experience Cloud experience preferred.
- Ability to define product strategy and synthesize member feedback, user research, business needs, and performance data to identify opportunities and translate insights into actionable requirements and enhancements.
- Ability to translate product vision into actionable documentation, including writing comprehensive Product Requirement Documents (PRDs) in Confluence and creating detailed user stories with acceptance criteria in Jira to align business stakeholders and engineering teams.
- Strong analytical skills and comfort working with qualitative and quantitative data to prioritize opportunities, measure outcomes, and inform recommendations.
- Experience managing the end-to-end product lifecycle, including roadmap development, prioritization, stakeholder alignment, delivery oversight, launch strategy, and optimization.
- Experience influencing and aligning business stakeholders around product strategy, priorities, timelines, and outcomes.
- Strong project management, organizational, and process documentation skills, with an ability to coordinate across teams and identify workflow efficiencies.
- Curiosity, adaptability, and comfort navigating ambiguity while collaborating across product, engineering, UX, analytics, marketing, and business partners to deliver customer-focused solutions.
The Team
This role sits within the Marketing Digital Engagement organization and is part of a team responsible for digital user experience across our Marketing websites and community experiences. We partner closely with engineering and cross-functional stakeholders to deliver high-quality product outcomes—operating with a product mindset that emphasizes continuous development, testing, and optimization of capabilities over time.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- Seasoned product management experience leading complex digital products and customer engagement capabilities within a marketing technology ecosystem.
- Knowledge of digital experience, personalization, lead generation, CRM, and customer engagement ecosystems.
- Experience with Salesforce Experience Cloud.
- Ability to define product strategy and translate member feedback, user research, business needs, and performance data into requirements and enhancements.
- Ability to write comprehensive Product Requirement Documents in Confluence and detailed user stories with acceptance criteria in Jira.
- Strong analytical skills and ability to use qualitative and quantitative data to prioritize opportunities, measure outcomes, and inform recommendations.
- Experience managing the end-to-end product lifecycle, including roadmap development, prioritization, stakeholder alignment, delivery oversight, launch strategy, and optimization.
- Experience influencing and aligning business stakeholders around product strategy, priorities, timelines, and outcomes.
- Strong project management, organizational, and process documentation skills.
- Ability to coordinate across teams and identify workflow efficiencies.
- Curiosity, adaptability, and comfort navigating ambiguity while collaborating with product, engineering, UX, analytics, marketing, and business partners.
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
