Product Manager - Digital Services

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

So, what are the benefits?

• We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on!
• Hybrid working, work from home on Tuesday and Thursdays alongside our flexible working hours scheme.  
• Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
• Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
• Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
• Discounted fitness memberships up to 75% off in your area with GymFlex.
• Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
• Tech, bike, and travel or season ticket loans.
• 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.

About the role

Based in our Brighton office, you’ll be responsible for the lifecycle management of the Paxton digital services as well as the creation, governance, and delivery of new services to market. You will work with all departments within the company to ensure success, demonstrating world class communication and strategic thinking.

• Own the end-to-end lifecycle of one or more software products, from discovery and definition through delivery, launch, iteration, and end-of-life.
• Influence the service vision & roadmap, ensuring alignment with company strategy and customer needs.
• Monitor product performance using agreed KPIs (e.g. adoption, usage, customer satisfaction, and commercial performance) and recommend enhancements or corrective actions.
• Lead agile product development processes, writing clear user stories and acceptance criteria, and leading sprint planning, reviews and retrospectives..
• Create, prioritise, and continuously review the product backlog. Utilising Jira as a primary system for backlog management, sprint tracking, dependency management, and release planning.
• Collaborate with engineering and commercial teams to ensure timely, high-quality delivery, and ensure solutions are technically sound, user-centred, and commercially viable.
• Own and manage the Change Control Board (CCB) process for software products, including impact assessment, prioritisation of change requests, and decision governance.
• Translate business, customer, and market needs into clear functional and non-functional requirements for software development teams.
• Build a strong understanding of software architecture concepts, including integrations, APIs, and data flows, to support effective decision-making.
• Collaborate with technical teams to define, evolve, and prioritise public and internal APIs, ensuring scalability, security, and usability.
• Visit end-user and installer sites to gather and analyse customer feedback, usage data, and market insights to drive continuous improvement and inform product roadmap decisions.
• Support marketing activities, to ensure product positioning, messaging, and value propositions accurately reflect software capabilities.
• Develop and maintain product documentation for product requirements, release notes, API documentation and internal materials.

What can you expect from this role?

• Ownership of digital products across their full lifecycle, from idea through to launch and iteration
• Close collaboration with teams across the business, influencing decisions and driving alignment
• A varied role balancing strategy, delivery and continuous improvement in a fast-paced environment

What are we looking for?

• Extensive experience as a Product Manager or Product Owner managing hardware products, with exposure to firmware and/or software.
• Strong understanding of hardware product lifecycles, with the ability to work confidently with engineering and technical teams.
• Excellent communication and stakeholder management skills, with the confidence to make and own decisions.
• A collaborative, customer-focused mindset with a genuine passion for technology and innovation.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc