Paxton Access
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As a Customer Support Team Leader, you will oversee the Product Support team, manage performance, identify training needs, and ensure compliance with SLAs and KPIs. Responsibilities include motivating team members, conducting performance reviews, enhancing communication, and handling escalated customer queries while fostering a positive work culture.
The Senior Quality Engineer will lead the quality team, ensure product excellence, and drive continuous improvements in a manufacturing setting. Responsibilities include managing compliance with quality standards, conducting audits, resolving product quality issues, supporting LEAN initiatives, and collaborating on new product introductions.
The role involves supporting product design tasks such as technical literature creation, UI design, and collaborating with marketing and development teams. The designer will enhance user experience, manage UI libraries, conduct user testing, and support product communications.