Product Manager, Digital Channels - Managing & Servicing

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Channels--Managing & Servicing product group, you are an integral part of the team that innovates new servicing product offerings. You will partner with both digital and Operations counterparts to create connected servicing experiences across all channels. You leverage customer feedback and data to identify opportunities. You guide the successful launch of new deliveries, utilizing your deep understanding of how to get a product off the ground. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams (especially technology, design, data, and operations) to deliver exceptional customer experiences.
Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Translate high-level servicing opportunities into an actionable backlog that improves Customer satisfaction and reduces operating expenses; own, maintain, and prioritize backlog
• Partner across design, data, and tech to deliver large-scale initiatives
• Support lines of business in their servicing needs that require the app and website
• Partner with the Operations team to deliver systemic solutions for a consistent servicing experience across digital, call center, and branch
• Deliver experiments that demonstrate quantifiable impact to operating expenses
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Strong verbal and written communication skills; ability to balance communication of business outcomes and technical requirements
• Experience partnering with data & analytics to design and deliver quantifiable experiments
• Experience partnering with Design on discovery and customer research
• Experience partnering with Technology on backlog prioritization and refinement
• Ability to operate independently and prioritize a large body of work
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Prior experience working with Adobe Analytics and Split.io
• Prior experience with servicing product development, in online or offline channels

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.