Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are we looking for:
Our product team is at the heart of our ultra-high growth, innovation, and customer success. As a Product Manager you will own and drive our Engagement-focused Customer Data Platform (CDP) that caters to the data & analytics needs of Acqueon’s Customer Engagement Cloud. You will engage customers, sales teams, customer success teams and other PMs to understand their data platform needs and requirements. You will work closely with product managers, architects, software engineers, user experience, and documentation teams to define and deliver the platform capabilities.
As a Product Manager you will…
- Own the product, identify problems, and meet the needs of users and stakeholders, define and prioritize product requirements, lead agile development process, and execute timely product launches.
- Develop and communicate product visions and strategies and manage the roadmap, backlog, and user stories.
- Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
- Implement usage tracking and analyze patterns to validate new feature requirements.
- Translate customer needs to product functionalities.
- Work with the Product team leaders in planning the product roadmap.
- Convert ideas to prototypes and demonstrate them to the key partners.
- Coordinate with the engineering team to plan and deliver features on time.
- Do market research and perform a competitive analysis of similar products.
As a Product Manager you will need…
- 8+ years experience in product management or similar role.
- A people friendly persona with extraordinary organizational and leadership skills
- Strong presentation skills.
- Ability to think creative and solve problems.
- Prior experience in Contact Center domain will be preferable.
- Familiarity in agile development framework will be preferable.
- Extensive experience working with design and engineering teams.
- Prior experience in development or program management will be a plus.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
