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Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
As Product Manager for CX Internal Tools, you'll create internal tools for Ops, Fraud, and Compliance teams, optimizing efficiency and data centralization while aligning with regulatory needs.
Summary Generated by Built In
About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
As the Product Manager for CX Internal Tools, your mission is to build the engine that powers our customer-facing operations. You will be the architect of our internal ecosystem, ensuring that our Ops, Fraud, and Compliance teams have the tools they need to scale safely and efficiently in a highly regulated environment.
We are looking for a builder—someone who thrives in the "engine room," translating complex operational pain points into sleek, functional internal products. You will centralize CX data into a single source of truth and ensure our tools support a multi-product vision as Félix continues to expand. This role is for a hands-on executor who enjoys being close to the action and moves with a fierce sense of urgency to turn operational bottlenecks into shipped solutions.
- Own the CX Tooling Roadmap: Define, prioritize, and maintain a roadmap that aligns with Ops, Fraud Ops, Credits, and Compliance OKRs.
- Strategic Alignment: Ensure all internal tools scale safely within a regulated environment, incorporating compliance and fraud needs by default.
- Engineering Partnership: Partner closely with Engineering teams to ensure high-quality delivery and fast iteration cycles.
- Operational Efficiency: Drastically improve CX and Ops efficiency by identifying manual bottlenecks and launching automated or streamlined tooling solutions.
- Data Centralization: Build and maintain a single source of truth for CX data visibility to drive informed decision-making across the company.
- Multi-product Support: Future-proof internal tools to ensure they can support multiple financial products seamlessly.
- Proven Experience: Experience building, owning, or scaling internal tools or back-office platforms, preferably within Fintech or high-growth environments.
- Stakeholder Management: Exceptional ability to interact with diverse Business Units (Ops, Fraud, Compliance, Engineering) and drive alignment across competing priorities.
- Operational Translation: The ability to take messy, real-world Ops pain points and translate them into clear, actionable PRDs.
- Data Proficiency: Strong data-driven decision-making skills; comfortable using SQL and building dashboards to measure tool performance and operational health.
- UX/UI Sensibility: A strong ability to design user experiences (UX) for internal users; we believe internal tools should be as intuitive as customer-facing ones.
- Low-Code Expertise: Experience building or prototyping in low-code environments to speed up time-to-market for internal solutions.
- Agile Mindset: A "bias for action" and the ability to operate comfortably in ambiguity, moving fast even when perfect clarity is missing.
- Fluent in English & Spanish.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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Top Skills
AI
Blockchain
Low-Code Environments
SQL
Stablecoins
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
