Product Manager
BillGO is seeking a Product Manager to help build and improve the product capabilities that support customers across the lifecycle (enrollment, activation, retention, churn, engagement). Reporting to the Director of Product – Customer Experience, you will turn the Customer Experience strategy into well-defined requirements, prioritized backlogs, and shipped features.
This is a hands-on individual contributor role focused on discovery, requirements, delivery, and measurement. You will own day-to-day product execution for Customer Experience features, working closely with engineering, data, marketing, and go-to-market teams. Your work will help improve the experience for existing customers, with a focus on increasing lifetime value, improving retention, and broadening adoption of BillGO’s products & services, and will support efforts to improve prospect targeting.
Why This Role Matters
This role turns BillGO’s Customer Experience strategy into the product capabilities customers use every day. By owning requirements, delivery, and measurement for Customer Experience features, this role helps the team ship the right things on time, with clear evidence of impact.
With a dedicated product manager focused on execution, BillGO can move faster from idea to release, learn from every launch, and steadily improve utilization, engagement, and retention across our customer base.
What You’ll Do
Product Discovery & Roadmap Execution
- Own the backlog and contribute to the roadmap for Customer Experience capabilities across BGX, in line with the strategy set by the Director of Product
- Conduct user research and analyze qualitative and quantitative data to understand customer needs and pain points
- Translate business goals and customer insights into clear user stories and product requirements
- Identify and propose opportunities to test and improve utilization, retention, and adoption of products & services
Go-To-Market Support
- Work with data and engineering teams to make sure product capabilities support GTM plans
- Prepare launch readiness materials, release notes, and enablement for go-to-market and support teams
- Keep stakeholders informed on delivery timelines, scope changes, and release status
Product Development & Delivery
- Work day-to-day with engineering to scope, build, and ship Customer Experience features
- Write clear requirements and acceptance criteria, and define success metrics for each feature
- Manage backlog prioritization and make trade-offs between speed, scalability, and technical feasibility
Performance & Optimization
- Track key performance indicators (net promoter score, retention rates, utilization rates, LTV, etc.) for the features you own
- Design and run experiments (e.g., A/B tests) to improve Customer Experience outcomes
- Work with analytics to instrument features and report on results
Cross-Functional Collaboration
- Collaborate with engineering, design, data, and marketing partners to keep work moving
- Communicate priorities, trade-offs, and progress clearly to stakeholders and your manager
What You Bring
- 3+ years of experience in product management, with hands-on experience shipping customer lifecycle features
- Experience turning customer insights and analysis into digital product experiences, especially within digital platforms
- Strong analytical and problem-solving skills along with a customer-focused mindset
- Understanding of customer lifecycle metrics (activation, utilization, engagement, retention, churn)
- Experience with cohort analysis and segmentation
- Experience writing user stories and working with engineering teams in an Agile environment
- Ability to leverage AI tools (e.g., Claude, ChatGPT) as a force multiplier to improve speed, quality, and impact of work.
- Action-oriented and detail-minded, comfortable owning work from requirements through release
- Experience working cross-functionally with marketing, engineering, and data teams
Preferred
- Experience in fintech, payments, banking, or lending
- Experience with customer experience mapping
Skills Required
- 3+ years of product management experience
- Hands-on experience shipping customer lifecycle features
- Experience translating customer insights and analysis into digital product experiences
- Strong analytical and problem-solving skills
- Understanding of activation, utilization, engagement, retention, and churn metrics
- Experience with cohort analysis and segmentation
- Experience writing user stories and working with engineering teams in an Agile environment
- Ability to leverage AI tools such as Claude and ChatGPT
- Action-oriented and detail-minded approach, with ownership from requirements through release
- Cross-functional experience with marketing, engineering, and data teams
- Experience in fintech, payments, banking, or lending
- Experience with customer experience mapping
BillGO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BillGO and has not been reviewed or approved by BillGO.
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Healthcare Strength — Health coverage is characterized by multiple plan options, employer HSA contributions, and company-paid short/long-term disability and basic life insurance; feedback suggests this package is strong for a midsize fintech. Coverage breadth and employer funding are consistently highlighted as differentiators.
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Leave & Time Off Breadth — Time off is described as unlimited PTO for exempt staff and generous accruals for non-exempt employees. Feedback suggests schedule flexibility and rest are meaningfully supported.
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Wellbeing & Lifestyle Benefits — Everyday perks such as an on-site fitness center, snacks/meals, flexible schedules, wellness programs, and learning support are emphasized. Feedback suggests these amenities add tangible day-to-day value, especially for onsite employees.
BillGO Insights
What We Do
BillGO is building the receivables infrastructure network for U.S. small businesses. Our network reaches roughly $200B a year in payments owed to 3 million small businesses. We accelerate $4B of it. 100,000 of them joined BillGO Exchange, and 4,000 more join every month. Closing that gap is the work. A payment is not complete when funds arrive. It is complete when the customer has no additional work to do. That distance costs small businesses countless hours a week and 10 days waiting on money they already earned. Behind every one of those payments is a business depending on it to make payroll. The largest companies are paid instantly. Every small business deserves the same. We turn slow, less secure payments into fast, secure ones so small businesses get paid faster. The systems that move this money were never built to talk to each other, and money movement does not forgive. We build with AI, not around it. The BillGO Agent does the work a small business should never have to touch again: routing, matching, reconciling, and closing the loop with the payer. Everyone here is AI forward, curious, and better than they were six months ago. We hire for extreme ownership: the outcome, not the task, including the parts nobody assigned you. If you want a landscaper paid on time instead of chasing money on a Sunday night, BillGO is where it happens.
Why Work With Us
Everyone here is AI forward, curious, and better than they were six months ago. We hire for extreme ownership: the outcome, not the task, including the parts nobody assigned you. If you want a landscaper paid on time instead of chasing money on a Sunday night, BillGO is where it happens.
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