Product Manager, Culture Diagnostics

Product Manager, Culture Diagnostics

Location: Kensington, London (2-3 days in office)

***We are seeking a Product Manager with experience in the enterprise, B2B space, ideally within HR, learning and development, or organizational culture. The ideal candidate excels in aligning product strategy with business goals and driving measurable outcomes for large, complex organizations.

About us 

We use the latest behavioural science to transform the performance of companies and the lives of people who work in them. But don’t take our word for it. Since we started MindGym, we’ve partnered with over half the FTSE 100 and S&P 100, equipping them with an all-important human advantage. 

MindGym was born around a kitchen table in 2000. Since those early chain-tea-drinking sessions, we’ve worked with most of the world’s top 500 companies. We’ve inspired and transformed the performance of over three million people. And we’ve published four books, including an international best-seller. We’ve left the kitchen table, but we’ve never lost our hunger. 

The Role:  

The Product Manager is a key role in executing MindGym’s product strategy to make it easier to ‘buy, sell, deliver and renew’ products. They have great insight into the needs of HR, L&D and enterprise clients, excellent cross-functional collaboration and execution skills, and a passion to bring our culture diagnostics effectively to market. Our culture diagnostics are a proprietary set of tools that enables MindGym’s clients, and participants of our learning programs, to receive insights and recommendations. 

They understand the market, interpret user feedback to inform and adapt product plans, making investment recommendations that are aligned to MindGym’s strategy and business growth. As an individual contributor, this person is a leader with strong execution and influencing skills and excels at enabling others to deliver.  

Specifically:  

• The Product Manager is responsible for diagnostics product planning, delivery and marketing throughout the product lifecycle, ensuring its commercial success.
• Develop the vision for diagnostics and a roadmap based on input from internal stakeholders, clients, market research and their own industry and evidence-based insights / experience.
• Work closely with the product leadership team, and other teams (Commercial, Creative D&A, TNT, Marketing) to create and deliver products that align with this vision, meet market needs and are delivered to a consistently high-quality standard.
• Create a forecast for the product based on input from marketing, sales (CT) and their own experience, and support the commercial team to sell and deliver it.
• Deliver to agreed KPIs, including forecasted revenue \
• Identify the key benefits and value of diagnostics, and use this to create and maintain marketing plans, product training and sales materials (e.g.: Commercial Teaching Decks and templates to aid delivery)  

Roles/Responsibilities:  

• Define and execute the product strategy and roadmap for diagnostics, working hand-in-hand with the Chief Product Officer and the Product Leadership Team. Present on diagnostic progress at the Quarterly Product Board meeting.  
• Drive action throughout the business to get diagnostics to market, working closely with internal stakeholders and any third parties to assess and establish partnerships. 
• Brings diagnostics to market using MindGym Product Governance Process.  
• Be the recognised expert in MindGym on diagnostics and its value to the business, market and how the product differentiates us. 
• Develop core positioning and messaging for diagnostics, ensuring stakeholders can act as champions to enhance sales. 
• In partnership with marketing, plan and lead diagnostics product launch, delivering on agreed timeframes. 
• Develop and deliver training for key stakeholders to enables effective sales and delivery, including CT, CDT, Creative team, TNT.  
• Promote diagnostics to CT through sales training sessions, newsletters, confluence updates and other means. Ensure CT are well equipped to effectively sell the packages. 
• Provide regular insights to clients and internal stakeholders on the product and market to enhance sales and product impact.  
• Collate and interpret feedback from clients and internal stakeholders to inform diagnostic evolution and continuous improvement. Working with delivery partners, run trials and adaptations to diagnostics to strengthen product offering, ensuring they are intuitive and effective to buy, sell and deliver.  
• Deliver monthly / quarterly (tbc) revenue forecasts and sales of diagnostics. 
• Seek opportunities for personal development to stay at the forefront of industry trends, e.g
  • Deepen expertise in product development and underlying behavioural science that inform habit labs and culture change products. 
  • Represent MindGym at internal / external events to share expertise and market insights e.g.: roundtables. 
  • Collaborates with PM peers to improve the Product Management capability at MindGym. 

Critical attributes:  

• Execution: Ability to turn ideas into tangible outcomes on aggressive timelines 
• Customer-Centric: Passion for understanding customer needs and a dedication to ensuring customer satisfaction; incorporating customer feedback into product development strategies. 
• Collaborative: Ability to build strong relationships with colleagues cross-functionally to bring products to market effectively 
• Influencing and Leadership: Ability to persuade and influence to ensure projects are delivered on time and under budget
• Strategic Thinker: Ability to anticipate future trends and customer needs and align to packaging strategy 
• Strong Communicator: Ability to effectively communicate product status to different stakeholders, explain complex ideas clearly, and listen effectively

Key outcomes 

• Multi-year product plan for diagnostics 
• Commercial return for MindGym in revenue generation and profitability, tracked against expected sales / revenue forecast for habit labs  
• High client satisfaction and client impact in form of behaviour change or business results