About ENSEK
ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale.
We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture.
ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us.
About the roleReporting to the Head of Payments, Risk and Collections, the Credit Risk Product Manager owns ENSEK’s end-to-end credit risk product strategy across acquisition, onboarding, in-life risk management, collections and debt recovery.
You will shape and deliver credit risk capabilities across B2C, B2B and I&C markets, balancing regulatory compliance, commercial outcomes and customer experience while partnering closely with engineering, commercial, design and client teams.
This is a highly autonomous product role where you will make data-driven decisions, influence strategic direction and help energy suppliers reduce bad debt exposure through modern SaaS and AI-enabled risk capabilities.
Own and evolve the credit risk product strategy, vision and roadmap across the full customer lifecycle
Define and prioritise initiatives spanning acquisition, in-life risk management and collections strategies
Translate complex regulatory requirements (FCA, Ofgem, ICO) into clear, actionable product deliverables
Partner with engineering to scope, size and deliver scalable, data-driven capabilities
Use data to define KPIs, dashboards and performance frameworks, driving continuous improvement
Collaborate with clients and stakeholders to ensure the product addresses real-world credit and collections challenges
Increased adoption and measurable client outcomes across the credit risk product suite
Reduced bad debt exposure through improved credit decisioning
Delivery of roadmap initiatives with clear commercial value and impact
Strong stakeholder engagement and high-quality, data-driven decision making
Ongoing regulatory compliance across credit risk, collections and data usage
Proven experience as a Product Manager in SaaS, ideally in fintech, credit or utilities
Track record delivering credit risk or financial decisioning products end-to-end
Strong understanding of credit lifecycle processes (acquisition, in-life management, collections)
Deep knowledge of collections-stage credit risk utilisation, including debt scoring, propensity-to-pay modelling, Gini curves, retro analysis, performance tracking, scorecards, segmentation strategies, and working with DCAs
Strong understanding of regulatory frameworks (FCA, Ofgem, CRA data, GDPR)
Data-led mindset with experience defining metrics, dashboards and experimentation approaches
Passion for and experience in AI-driven credit decisioning, leveraging AI-powered platforms, bureau data enrichment tools and predictive analytics to improve model accuracy and accelerate insight generation
Ability to work autonomously, influence stakeholders and drive product decisions at pace
25 days’ holiday + bank holidays
Option to buy or sell 5 extra annual leave days per year
Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
Pension with 5% matched contribution
Regular team‑wide and company‑wide events
2 volunteering days per year to give back
Remote‑first working environment with offices in London and Nottingham
Skills Required
- Proven experience as a Product Manager in SaaS, ideally in fintech, credit, or utilities
- Track record delivering credit risk or financial decisioning products end-to-end
- Strong understanding of credit lifecycle processes, including acquisition, in-life management, and collections
- Deep knowledge of collections-stage credit risk utilization, including debt scoring, propensity-to-pay modeling, Gini curves, retrospective analysis, performance tracking, scorecards, segmentation strategies, and working with debt collection agencies
- Strong understanding of FCA, Ofgem, CRA data, and GDPR regulatory frameworks
- Experience defining metrics, dashboards, and experimentation approaches
- Experience with AI-driven credit decisioning, AI-powered platforms, bureau data enrichment tools, and predictive analytics
- Ability to work autonomously, influence stakeholders, and drive product decisions at pace
What We Do
ENSEK provides an award winning EnTech platform that enables the digital transformation of the world's leading energy suppliers. Using our proven integrated platform and operating model, suppliers can reduce cost to serve, improve the customer and agent experience, and deliver the innovative products and services needed to achieve net zero.
