Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionWe’re looking for a Product Manager – Core Consumer Capabilities to lead the evolution of the shared services and operational capabilities that power Experian UK&I’s consumer products and customer journeys.
You will be responsible for capabilities that sit at the heart of the consumer ecosystem, including Alerts, Bureau integrations, Salesforce platforms, customer servicing tooling, and shared application services used across our consumer products.
You will work closely with Product, Engineering, Operations, Customer Services, CRM and AI/Data teams across the UK and Hyderabad to ensure these capabilities enable scalable customer engagement, operational efficiency, and rapid product evolution.
What you'll do
Own the roadmap for shared consumer capabilities
- Define and evolve the roadmap for shared operational and customer-facing capabilities including alerts & customer communications, bureau integrations and score/report services, and customer servicing tooling
- Ensure priorities align with product roadmaps, operational needs, regulatory requirements, customer engagement strategies, and business growth objectives.
Enable scalable product delivery
- Work with engineering and product domains to reduce duplication and improve reuse of shared capabilities across ECS products.
- Help teams integrate faster and deliver customer experiences more consistently by evolving shared services into well-supported reusable capabilities.
- Drive simplification, standardisation and operational scalability across the ecosystem.
Balance reliability, scalability and business value
- Prioritise investments based on customer impact, business value, operational efficiency, scalability, platform health, and strategic product opportunities.
- Ensure critical shared services remain stable, resilient and scalable while continuing to evolve with changing customer and business needs.
- Support initiatives that contribute to revenue growth, engagement uplift, operational simplification and faster time-to-market.
Experience managing shared customer or operational capabilities within digital consumer products (e.g. customer communications, CRM/engagement platforms, servicing tools, operational systems, financial/reporting integrations, or shared application services across journeys)
Experience working in complex digital environments where reliability, customer trust, regulatory considerations, and operational scalability are critical
Strong understanding of how shared capabilities impact customer engagement (including MAU), servicing effectiveness, operational efficiency, speed of delivery, customer experience consistency, and overall business performance
Ability to collaborate effectively across Product, Engineering, Operations, CRM, Customer Services, and other stakeholders to align priorities and deliver measurable outcomes
Confidence balancing customer needs with operational constraints, platform scalability, delivery priorities, and commercial impact
Data-informed approach, using customer, operational, and product metrics to prioritise work and continuously improve adoption and effectiveness
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: D/EB8
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Experience managing shared customer or operational capabilities within digital consumer products (customer communications, CRM/engagement platforms, servicing tools, operational systems, integrations or shared application services)
- Experience working in complex digital environments where reliability, customer trust, regulatory considerations, and operational scalability are critical
- Strong understanding of how shared capabilities impact customer engagement (including MAU), servicing effectiveness, operational efficiency, speed of delivery, and overall business performance
- Ability to collaborate effectively across Product, Engineering, Operations, CRM, Customer Services, and other stakeholders to align priorities and deliver measurable outcomes
- Confidence balancing customer needs with operational constraints, platform scalability, delivery priorities, and commercial impact
- Data-informed approach, using customer, operational, and product metrics to prioritise work and continuously improve adoption and effectiveness
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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