Mill is a waste prevention technology company reimagining what it means to eliminate waste, starting with food. We build smart systems and infrastructure for homes, businesses, and municipalities that transform food scraps from landfill-bound waste into valuable resources, including chicken feed. Tens of thousands of Mill’s residential food recyclers are already helping households divert millions of pounds of food scraps every year, paving the way for our upcoming launch of Mill Commercial—the industry’s first end-to-end solution for managing, understanding, and preventing food waste in commercial environments (e.g. grocery, restaurants, food services). At Mill, we are passionate about building easy-to-use, beautifully designed technologies that keep food in the food system and out of landfills.
About the Role
We're seeking a Product Manager for our Consumer Platform team who will drive the performance of our e-commerce technology stack. In this role, you'll oversee critical platform components including our e-commerce platform, admin portal, order management system, and integrations with internal and external systems, all focused on accelerating growth and improving the customer experience.
Key Responsibilities
- Own the end to end performance and management of our Consumer ecommerce platform, enabling new capabilities and features that advance the growth rate of our Consumer business.
- Own the product vision for our customer account system, including authentication, personalization, and preference management across consumer and commercial business
- Design and implement new customer onboarding and account management needs for new distribution channels, including digital and brick-and-mortar retailers
- Serve as the primary liaison between technology teams and internal stakeholders including Order Management, Inventory, Fulfillment, Finance, Accounting, and Customer Service
- Develop integration strategies to ensure seamless data flow between customer-facing applications and backend systems
- Design and build the technical architecture that enables complex product bundling, dynamic pricing, and flexible promotion strategies across product categories for subscriptions and purchases
- Champion platform improvements that reduce technical debt while enhancing conversion, retention, and operational efficiency
- Create and maintain a comprehensive platform roadmap aligned with business objectives and stakeholder needs
Qualifications
- 5+ years of product management experience in e-commerce platforms or retail technology
- Demonstrated experience optimizing e-commerce, accounting, and payment platforms (e.g., Shopify, Stripe, NetSuite, custom solutions)
- Strong understanding of account systems, identity management, and customer data platforms
- Experience with order management systems and understanding of e-commerce operations
- Proven ability to translate business requirements into technical specifications
- Excellent stakeholder management skills with ability to balance competing priorities
- Technical background sufficient to collaborate effectively with engineering and data teams
- Proven track record of effectively managing engineering teams using Agile methodologies, including creating and maintaining JIRA boards, sprint planning, and fostering a motivated, high-performing team culture
- Bachelor's degree in Computer Science, Engineering, Business or related field (or equivalent experience)
Ideal Candidate
- Has successfully managed customer backend accounts and e-commerce platforms
- Understands payment processing, fraud prevention, and security considerations for e-commerce
- Has experience working closely with finance and accounting teams to align on backend product requirements
- Experience implementing and optimizing microservices architecture for platform flexibility
- Knowledge of API design patterns and experience with headless commerce architectures
- Has built effective bridges between technical and non-technical stakeholders across the organization
The estimated base salary range for this position is $140k-$160K, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs. At Mill, it is not typical for an individual to be hired at or near the top of the range for their role.
Skills Required
- 5+ years of product management experience in e-commerce platforms or retail technology
- Experience optimizing e-commerce, accounting, and payment platforms (e.g., Shopify, Stripe, NetSuite, custom solutions)
- Strong understanding of account systems, identity management, and customer data platforms
- Experience with order management systems and understanding of e-commerce operations
- Proven ability to translate business requirements into technical specifications
- Excellent stakeholder management skills with ability to balance competing priorities
- Technical background sufficient to collaborate effectively with engineering and data teams
- Proven track record managing engineering teams using Agile methodologies, including JIRA, sprint planning
- Bachelor's degree in Computer Science, Engineering, Business or related field (or equivalent experience)
- Experience with payment processing, fraud prevention, and security considerations for e-commerce
- Experience implementing and optimizing microservices architecture for platform flexibility
- Knowledge of API design patterns and experience with headless commerce architectures
- Experience working closely with finance and accounting teams to align on backend product requirements
Mill Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mill and has not been reviewed or approved by Mill.
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Fair & Transparent Compensation — Pay is positioned as competitive for several senior technical and business roles, supported by multiple six‑figure base ranges in recent postings. Total compensation snapshots commonly cluster in the mid‑ to high‑$100Ks for individual‑contributor roles, reinforcing a generally market-competitive posture for the Bay Area.
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Leave & Time Off Breadth — Time-off coverage appears broad, including paid holidays, paid sick days, flexible time off, and an unlimited vacation policy, with some company-wide time off. The overall setup signals strong flexibility for managing personal time, though day-to-day use may depend on team norms.
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Healthcare Strength — Core health coverage is described as comprehensive, including medical, dental, and vision, alongside wellness programs and an FSA. The package breadth suggests a solid baseline consistent with tech-startup standards.
Mill Insights
What We Do
We’re on a mission to eliminate waste for good, starting with the food that ends up in landfills. Did you know that more than half of the food in landfills comes from home kitchens (ReFED)? And food in landfills turns into methane – which is 80x more potent than CO2 over a 20-year period (IPCC). At Mill, we’re working to turn kitchen scraps into food for chickens. This keeps food in our food system and out of landfills.
Why Work With Us
Food isn't trash. Mill keeps it from stinking up your kitchen – and the planet.
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