Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.
Summary:
“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow.As Product Manager, Consumer & Small Business Services, you will own the strategy, performance, and evolution of assigned consumer and small business products, including Home Internet & WiFi, Home Phone, security offerings, and fiber-based services. This role is accountable for revenue growth, margin optimization, customer experience, and market expansion—while also leading the development of MDU (Multi-Dwelling Unit) and small business connectivity and value-added services to increase penetration and long-term value.
Responsibilities:
What You Will Do
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
• Own financial performance for Consumer and Small Business product lines, including revenue growth, gross margin improvement, and cost control
• Develop pricing strategies and promotional plans to achieve annual revenue, ARPU, and margin targets
• Drive product initiatives through the PMCOE process, including business cases, NPV modeling, and go-to-market planning
• Serve as the subject matter expert for assigned products, customer use cases, and competitive threats
• Lead ideation, development, and launch of new products and services for residential, MDU, and small business customers
• Implement acquisition and retention strategies designed to reduce churn and increase subscriber lifetime value
• Partner with Marketing to support positioning, messaging, and promotional execution
• Negotiate vendor contracts to achieve cost savings and improve gross margin year over year
• Manage vendor relationships, product roadmaps, and billing validation processes
• Leverage analytics to forecast demand, optimize pricing, and evaluate ROI for new and existing offerings
• Monitor and communicate market dynamics, including competitor pricing, technology trends, and regulatory impacts
• Collaborate cross-functionally with Sales, IT, Network, Finance, and Operations to ensure successful launches and operational readiness
• Serve as a key stakeholder aligning product strategy with corporate financial and growth objectives
• Prepare dashboards and executive-ready reporting on revenue, cost, engagement, adoption, and ROI
This position is an exceptional opportunity to gain deep exposure to consumer and small business product strategy, financial ownership, and go-to-market execution. From Product Manager, Consumer & Small Business Services, you will have a perfect springboard into broader product leadership roles across C Spire while developing robust commercial and strategic skills.
Qualifications:
What You Will Bring
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Product team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.
In addition to that, we require:
• Bachelor’s degree required
• Minimum 3 years of product management experience in consumer, telecom, or similar products
• Proven track record of meeting or exceeding revenue, margin, and operational goals
• Strong understanding of P&L ownership, pricing strategy, and financial modeling
• Excellent communication, presentation, and cross-functional leadership skills
We will give special consideration to candidates who have:
• MBA or advanced degree
• Experience managing MDU or small business connectivity products
• Experience working within PMCOE or formal product governance frameworks
• Strong analytical skills with hands-on experience using dashboards and performance metrics
What You Will Gain
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America’s Best Midsize Employers multiple times because of it.
For our full-time employees we offer:
• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• 401k Match
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
Physical Requirements / Working Conditions
Must be able to sit for extended periods of time and use a computer keyboard and/or mouse while viewing a computer screen. Travel up to 25% is required, including occasional weekends during product launches. Travel may include movement within the MS, AL, and TN footprint, as well as occasional national travel for vendor management, conferences, and training.
*Complimentary wireless service and device available to team members in our wireless footprint.
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.
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What We Do
C Spire is a technology company that delivers the best wireless, home and business experiences around, right where you live. Blazing-fast 5G. Gigabit fiber internet. And world-leading business solutions. Aspire to more. Apply today at cspire.com/careers.
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