Product Manager Consumable Customization Services (F/M)

The Product Manager Consumable Customization Services (F/M) has the mandate to take data-driven decisions relevant to the Service portfolio from cradle to grave as its strongest expert and advocate. The PM must ensure ongoing commercial competitiveness and business success of their Service portfolio by addressing customer needs through consolidation, integration, prioritization of customer voices & future trends, developing and executing a comprehensive portfolio strategy whilst driving its continuous improvement. This is a strategic customer-facing role who interacts on eye level with key customers and stakeholders. 
 

Grow with us - your responsabilities

• Articulate, communicate and execute Consumable Customization Services vision, strategy, and roadmap in alignment with company goals and business priorities, constantly applying feedback to deliver on key expectations 

• Influence the decision-making process for all CCS-related decisions, proactively anticipating and addressing critical issues 

• Embrace change and drive organizational agility by adapting to evolving market dynamics, customer needs, and competitive pressures 

• Leverage intel on customer workflows & applications, market research, competitive landscape, industry trends and emerging technologies, validate such intel with first-hand interactions with key customers to identify unmet needs and market opportunities 

• Derive from customer needs & markets trends sound business cases to drive critical decisions and align key stakeholders around them, also validating important reviews with them whenever appropriate 

• Champion CCS portfolio both internally and externally, interacting with key customers and acting upon their feedback, building relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility 

• Guide product from concept to market, leading cross-functional teams and ensuring it meets customer needs and achieves business objectives 

• Lead development to prioritize and develop new service offerings for Consumable Customization portfolio without direct authority, balancing multiple priorities to meet requirements and deadlines between short-term urgencies and long-term market evolution. Provide deep understanding of the Service and essential requirements for the connectivity required to integrate into relevant unit operations within the workflow. In case of complex customers' questions from the sales team the PM cannot personally answer, act as entry point for Consumable Engineers to provide technical clarification. 

• Develop value propositions, unique selling points and price positioning for CCS offer, and ensure that they are properly communicated to the market

• Leverage own deep understanding of the technology behind the product and of its applications to develop solutions, adapting them to changing circumstances based on customer needs and market dynamics in order to maintain a competitive advantage 

• Manage Service offer lifecycle from cradle to grave, closely monitoring its performance, leveraging customers' feedback and data to identify areas for improvement and optimization in each stage 
   

What will convince us - your profile

• Master's degree in Business, Marketing, Engineering, Life Science or a related field 

• Seasoned professional, minimum 8 years of professional experience in Life Science, of which at least 2 years in a complex customer-facing role, ideally in sales or within a customer in the pharma industry; a major plus is having meaningful experiences across different functions (PD, Ops, Sales, Marketing etc.) 

• Role-model leader and team player able to rally all relevant parties to focus on key priorities, bringing diverse teams on the same page and facilitating cross-functional collaboration 

• Outstanding presence, influencing and presentation skills to engage with key stakeholders on eye level in a compelling way 

• Excellent communication skills across and within large, diverse groups and audiences 

• Outstanding relationship builder, able to initiate, maintain, strengthen and leverage trusting relationships across teams, across functions and with third parties, at all levels, internally and externally 

• Good understanding of customer workflows, needs and related market dynamics, coupled with the strong ability to translate such understanding into customer centric solutions and to orchestrate their launch and implementation 

• Exceptional strategic thinking combined with commercial ability to translate business ambitions into winning products 

• Outstanding decision-making skills, able to make complex and timely decisions in line with available data, strategic context and professional values when there are unknowns 

• Proven ability to thrive in a fast-paced, dynamic, flexible environment 

• Fluent in English 

• Willing to travel up to 50% as this role is heavily focused on external customers