The Role
Drive innovation in e-commerce product management, collaborating across teams to define and execute product strategy, manage launches, and achieve business goals.
Summary Generated by Built In
About the Role
As an Product Manager for Connected solutions – You will own the strategy, roadmap, and execution for Anchanto’s integration ecosystem across carriers, marketplaces, ERP systems, SAP, webstore aggregators, plugins, and omni-channel store app capabilities, WMS, OMS. The role will work closely with Engineering, QA, Delivery, Customer Success, Support, and external partners to translate business and customer needs into scalable product capabilities.
The role requires a strong understanding of OMS, WMS, e-commerce order processing, API-driven product development, and integration design. The person should be able to manage senior internal stakeholders and external customers, lead a team of 2 APMs, make structured product decisions, and articulate requirements clearly and crisply.
Key Responsibilities
Strategy
- Identify strategic integration priorities across carriers, marketplaces, ERP systems, SAP, webstores, and aggregators.
- Build a scalable product approach for reusable plugins, connectors, and partner onboarding models.
- Evaluate customer demand, market opportunities, implementation pain points, and product gaps to shape roadmap priorities.
- Balance short-term business opportunities with long-term platform scalability and maintainability.
Execution
- Convert roadmap items into clear product requirements and execution plans.
- Write high-quality PRDs, user stories, workflows, acceptance criteria, and edge-case scenarios.
- Review team work outputs and ensure consistency, completeness, and clarity in requirements.
- Define functional and non-functional requirements for integration features, including performance, reliability, security, configurability, monitoring, and scale.
- Review API requirements and define business expectations around request/response structures, status handling, mapping rules, retries, validations, exceptions, and auditability.
- Work with engineering and QA through development, testing, release, and rollout to ensure quality delivery.
- Drive delivery governance to ensure timely closure of dependencies, risk tracking, and execution follow-through.
- Allocate work effectively across roadmap, BAU, issue resolution, and strategic initiatives.
- Build ownership, accountability, and strong execution discipline within the team.
- Drive NFRs and integration compliance related activities.
Measurement & Success Metrics
- Define and track success metrics for integration initiatives such as delivery timelines, adoption, onboarding speed, defect trends, implementation effort, support escalations, and customer satisfaction.
- Measure plugin and connector reusability to reduce repeated custom development effort.
- Monitor release outcomes and feedback to improve roadmap decisions and execution quality.
- Use data and operational insights to identify gaps, prioritise fixes, and improve product performance.
Requirement Definition & Stakeholder Collaboration
- Align senior leadership, engineering, operations, implementation, support, and commercial teams on roadmap priorities and delivery plans.
- Work with customers and partners to understand integration requirements, pain points, and business processes.
- Manage senior stakeholder communication with clarity, structure, and confidence.
- Drive decision-making across competing priorities, dependencies, and delivery trade-offs.
- Partner with internal product teams across OMS, WMS, and Parcel Tracking to ensure end-to-end integration consistency.
- Work with Sales, KAM, Implementation, Engineering, QA, Product Marketing and Marketing to ensure a successful adoption of integration being built and user.
Documentation & Knowledge Sharing
- Own or govern the creation of user guides, API documentation, technical specifications, release notes, FAQs, troubleshooting guides, and self-help materials.
- Ensure documentation is accurate, structured, reusable, and aligned with product releases.
- Conduct training sessions, demos, and knowledge-sharing forums for internal teams and customers where needed.
- Build a strong knowledge base for integration capabilities, use cases, workflows, and known limitations.
Internal Tooling
- Use and govern product management and collaboration tools such as Aha!, Jira, and Confluence.
- Ensure roadmap visibility, requirement traceability, sprint alignment, and documentation hygiene across tools.
- Maintain structured records of decisions, requirements, dependencies, risks, and release updates.
Customer UAT & Issue Resolution
- Support customer UAT planning and execution for strategic integration releases.
- Ensure requirements are testable and customer acceptance scenarios are clearly defined.
- Work with implementation, QA, and customer teams to address UAT feedback and close gaps before launch.
Required Skills & Experience
- 6–10 years of product management or business analysis experience, with meaningful experience in integration-heavy product environments.
- Strong experience in managing product requirements for integrations involving carriers, marketplaces, ERPs, SAP, webstores, aggregators, or similar ecosystems.
- Good understanding of OMS, WMS, e-commerce order processing, shipping workflows, inventory sync, status flows, and enterprise operations.
- Strong experience in writing PRDs, defining workflows, acceptance criteria, edge cases, and non-functional requirements.
- Ability to work closely with engineering teams on APIs, integration logic, data mapping, exception handling, and technical constraints.
- Experience leading or mentoring junior PMs/APMs and reviewing their work for quality and completeness.
- Strong stakeholder management skills with experience handling senior internal stakeholders and external enterprise customers.
- Excellent verbal and written communication skills with the ability to articulate ideas clearly, crisply, and persuasively.
- Strong problem-solving ability, prioritization skills, and execution discipline.
- Experience using Aha!, Jira, and Confluence or equivalent tools in a structured product environment.
- Ability to work across cross-functional teams including Engineering, QA, Delivery, Support, Customer Success, and Sales.
- Strong customer empathy and ability to translate business pain points into scalable product solutions.
- Hands-on experience with API testing tools (Postman, Swagger), integration platforms (Mulesoft, Zapier, etc.), and data transformation processes is a plus.
Preferred Qualifications
- 5+ Experience in eCommerce, logistics, supply chain, or B2B SaaS platforms.
- Exposure to omni-channel commerce, order orchestration, warehouse operations, parcel tracking, and ecosystem integrations is preferred.
- Understanding of plugin architecture, integration platforms, middleware concepts, webhooks, APIs, and enterprise integration design patterns is preferred.
- Knowledge of OAuth, REST, GraphQL, SAML, and messaging protocols like Kafka.
- Familiarity with cloud platforms (AWS, GCP, Azure) and microservices architecture.
- Certifications in Scrum/Agile methodologies is preferred.
- Advanced understanding of business process analysis.
- Expertise with APIs, XMLs and JSONs.
- Work with the latest and most in-demand technologies, concepts, and approaches, including DevOps, Microservices, IoT, and more.
- Hands-on experience with SOA, ESB, ETL tools and/or Data Integration products (Dell Boomi, Pervasive, Informatica, WebMethods, TIBCO, CastIron, Biztalk, ..).
- Ability to work effectively as part of a lean team and willing to take on responsibility.
- Strong analytical skills with proficiency in data analysis tools and techniques.
- Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.
- Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.
- Application development experience with of Javascript, XML, XPath/XSLT, HTTP, Java, C#, C++, SQL is a plus.
Top Skills
Analytics
Cloud Platforms
Data Science
E-Commerce Software
SaaS
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The Company
What We Do
Anchanto is a global B2B company that offers a suite of e-commerce & logistics SaaS products. Connected to more than 150 ecosystem partners (marketplaces, webstores, last-mile carriers, ERPs), Anchanto’s technology is designed to enable the operational growth of brands, retailers, e-commerce enablers, and logistics service companies. Headquartered in Singapore, and with a local presence in 11 countries across Asia, Europe, and the Middle East, Anchanto equips hundreds of large and medium companies such as L’Oréal, HP, Panasonic, Fossil, Decathlon, Ninja Van, Rhenus Logistics, Unilever, Stanley Black & Decker, Nestle, Zuellig Pharma, to name a few.
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