Product Manager - Community Experience (US Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Community & Intelligence Organization is responsible for SaaS solutions supporting the safety mission of public and private entities. We help our customers engage with responders, households, schools, businesses, employees, students and other stakeholders to deliver critical communications, coordinate response, and exchange life-saving information.
The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with Motorola and partner systems to name a few. Working within Community & Intelligence you will be exposed to many other solutions offered by Motorola Solutions, the most trusted name in public safety technology.
To fulfill this mission, the Community & Intelligence Product Management team orchestrates the full product lifecycle, from customer and market research, product definition, roadmap planning, defining required software development outcomes, product launch, and continuing innovation.
Job Description

Motorola Solutions’ Community & Intelligence organization is seeking an experienced, enthusiastic, self-motivated Associate Product Manager to focus on emergency preparedness and response. As an Associate Product Manager, you will be responsible for defining, prioritizing, and guiding the development of features and enhancements for Rave’ Alert, Motorola Solutions’ Critical Communications platform. Rave Alert is trusted by thousands of universities, businesses and public safety institutions to keep communities safe, secure and informed. You will work with customers, partners and cross-functional teams to surface and represent market needs and contribute to the product roadmap. You will collaborate with Product Owners, Engineering, and other Motorola Solutions Organizations to execute on the product roadmap and launch innovative new capabilities. Working within our tight-knit product team, you will learn and grow continuously as you advocate for our products and customers.

What You’ll Do:

• Be the subject matter expert for Rave’s Critical Communications products and features.

• Remain on top of the competitive offerings, industry advancements, and our customers’ mission. Apply this knowledge to innovate on our market-leading platform.

• Work directly with customers, prospects, and industry groups to build relationships and uncover customer problems and opportunities.

• Establish and maintain relationships with marketing, sales, customer success, support, and engineering as they relate to your product; manage expectations, clarify issues, develop solutions, and communicate required actions.

• Collaborate with internal and external technology partners to identify and build integrated solutions that together best serve our joint customers.

• Use the accumulated input from these partner interactions to refine and advocate for roadmap initiatives that solve real problems.

• Speed innovation in your product line by applying Motorola’s extensive portfolio of public-safety and security technologies.

• Negotiate with other product managers and your respective engineering teams to prioritize the work that maximizes customer value. We win together.

• Work fluently in product management tools (e.g., Atlassian Suite, Aha!) to develop requirements and drive software delivery.

• Contribute to and execute on the product roadmap through an iterative Agile software development process. Ensure requirements gathering, development, and launch efforts are right sized to the initiative. Hold yourself and your partners accountable for excellence while working collaboratively as equals.

• Be a champion for innovation while ensuring our customers experience the performance and usability demanded by their public safety mission.

Who You Are:

• An individual with a passion for excellence and a track record of high productivity.

• Able to thrive in ambiguity and make qualitative judgments based on available information.

• Willing to make and admit mistakes and course-correct accordingly.

• Able to influence others to deliver results without having direct control over all participants.

• Deeply curious and driven by a desire for continuous growth and learning.

• A collaborative and approachable individual who prioritizes the success of our customers, corporate goals, and their team’s impact above their own interests.

• Exceptionally organized with effective written and verbal communications skills; able to effectively communicate with technical and non-technical stakeholders at operational and executive levels.

• Flexibility for travel to participate in collaborative working sessions, customer site visits, and industry events.

Above and Beyond:

• Experience developing integrated workflows and experiences that span multiple services.

• Background in software development for public safety, enterprise security, or similar environments.

• Experience working with communications providers across voice, SMS, email, and other forms of communication. 

Note: Candidates can reside anywhere in US.

#LI-MP2

#LI-REMOTE

Basic Requirements

• Bachelors Degree degree with 3+ years of professional experience in a SaaS environment

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].