As part of the AI Hub within the Data Insights & AI Department (DIA), you will manage Hapag-Lloyd's Citizen AI products and help colleagues use them in their daily work. You will support citizen developers, test tools and features, and turn recurring needs into reusable examples and accelerators. You will manage product access and costs, support training and pilots, and coordinate connections to relevant systems.
Responsibilities- Operate the Citizen AI toolkit: configure tools, manage access and licences, monitor usage and costs, and coordinate technical support with IT and vendors.
- Enable connections between self-service AI tools and relevant business systems and knowledge sources. Work with IT and system owners to configure and test integrations so colleagues can use them for their business tasks.
- Evaluate new tools and features through hands-on pilots using representative business tasks. Assess usability, output quality and cost, and recommend which capabilities to introduce or improve.
- Support citizen developers in building, testing and publishing agents, apps and workflows. Provide practical guidance and troubleshoot issues to help colleagues develop and maintain useful solutions independently.
- Identify recurring business needs and turn successful solutions into reusable prompts, templates and accelerators. Provide practical documentation and keep the corresponding AI Marketplace listings current so other teams can find and reuse them.
- Prepare and deliver onboarding, training and practical sessions, working with Hapag-Lloyd Academy where appropriate. Track adoption and user feedback, identify barriers and follow through on improvements that help colleagues use the tools effectively.
- Experience in product management, digital workplace services or technology enablement.
- Hands-on experience with AI assistants and low-code or automation tools for business tasks.
- Understanding of enterprise access, licensing, support, data handling and AI output limitations.
- Strong facilitation skills and experience creating learning materials and supporting communities.
- Ability to use adoption, user feedback and cost or benefit evidence to make product decisions.
- Fluency in English and ability to work across business and technical teams globally.
Our global network spans 139 countries, 396 offices and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high-quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 19,600 colleagues working across borders, functions and cultures, to not only deliver quality for our customers, but to create innovation and opportunities across roles, regions and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
- Private medical care (Medicover)
- Gym card (Multisport)
- Attractive annual bonus up to 22,5% (depending on company performance results)
- Group life insurance and employee capital plan (PPK)
- Cafeteria benefit system (cinema tickets, vouchers etc.)
- Focus on healthy lifestyle (fruit days, bike competitions, football training)
- Charity and volunteer initiatives
- Modern and well-connected office (Alchemia complex in Gdańsk Oliwa)
- Relocation support (financial support, covering immigration process and polish-language lessons for non-Polish citizens)
- Internal learning management system
- Development budget (sharing the costs of certifications and conferences/ IT events)
- Flexible working hours and home office possibility (hybrid work model)
Skills Required
- Experience in product management, digital workplace services, or technology enablement
- Hands-on experience with AI assistants and low-code or automation tools for business tasks
- Understanding of enterprise access, licensing, support, data handling, and AI output limitations
- Strong facilitation skills and experience creating learning materials and supporting communities
- Ability to use adoption, user feedback, and cost or benefit evidence to make product decisions
- Fluency in English and ability to work across global business and technical teams
Hapag-Lloyd Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hapag-Lloyd and has not been reviewed or approved by Hapag-Lloyd.
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Fair & Transparent Compensation — Compensation in corporate, finance, and specialized technical roles is often viewed as competitive for the shipping industry and paired with solid overall benefits. Pay in these areas is described as fair relative to role expectations.
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Strong & Reliable Incentives — Annual or performance-based bonuses are a meaningful part of total compensation and can be strong in profitable years, boosting overall satisfaction. Bonus structures are common and contribute to total rewards.
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Retirement Support — Retirement benefits, including 401(k) plans in some regions, are regarded as solid components of the package. These offerings often sit alongside strong health coverage and paid leave.
Hapag-Lloyd Insights
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
