About LJI
Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.
Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.
Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.
Our Global Impact:
- 400+ Million members connected through our platform.
- 100+ Global Brands trust us to drive loyalty and brand devotion.
- 3-Time Winner of “Best Technology Innovation in Loyalty”.
- Global recognitions for Excellence in Loyalty Management under numerous categories.
- Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.
Explore more about us at www.lji.io
We are looking for a highly driven Product Manager with Chartered Accountancy (CA) background to lead the development and implementation of our SaaS product (Fidivio) that offers accounting and financial planning and analysis for loyalty programs. The ideal candidate combines deep finance and accounting expertise with strong product leadership capabilities to further build Fidivio into the world’s leading SaaS tool for loyalty accounting and financial planning and analysis.
About the role:
As a Product Manager for Fidivio, you will own it’s roadmap , translating complex financial workflows and compliance requirements into elegant, scalable product solutions. You'll work closely with engineering, design, and all other business teams to build products that make a real difference.
What you'll do:
- Own the complete product lifecycle, including discovery, requirement definition, execution, launch, adoption, and continuous enhancement including future roadmap.
- Act as the accounting domain SME within the product team and translate accounting workflows, financial controls, audit processes, and reporting requirements into scalable product features.
- Ensure product compliance with financial standards such as IFRS 15 and other applicable frameworks.
- Collaborate closely with Engineering, QA, UX, AI/ML, Sales, Marketing, and Customer Success teams to ensure seamless product delivery and business alignment.
- Engage with customers, partners, and internal stakeholders to understand business needs, communicate product capabilities, gather feedback, and validate product requirements to drive continuous product improvement and customer success.
- Monitor product performance using data and analytics to improve customer adoption, engagement, retention, and overall business impact.
- Create and maintain clear product documentation including PRDs, user stories, business cases, GTM plans, release documentation, and success metrics.
- Support go-to-market initiatives including product positioning, demos, pre-sales discussions, and customer onboarding.
- Identify market opportunities, customer pain points, and emerging trends in financial technology and accounting.
An Ideal candidate:
- Chartered Accountant (CA) — mandatory.
- 5–8 years of experience in finance, accounting, and audit functions with strong expertise in IFRS and related financial standards.
- Strong understanding of accounting principles, financial reporting, compliance frameworks, controls, and enterprise finance processes.
- Ability to translate complex finance and accounting workflows into scalable technology and product solutions.
- Strong customer empathy with the ability to understand user pain points and build intuitive, value-driven financial products.
- Excellent stakeholder management skills.
- Strong blend of commercial acumen, strategic thinking, critical thinking, analytical problem-solving, and data-driven decision-making.
- Excellent written and verbal communication skills with the ability to create clear product artifacts such as PRDs, user stories, business requirements, process flows, release notes, and GTM documentation.
- Ability to work in a fast-paced, high-ownership environment with strong attention to detail and execution excellence.
Why Join Us
- Be part of a fast-growing global organization recognized for innovation and customer success
- Gain strategic exposure and play a key role in defining the future direction of our platform
- Drive measurable impact by shaping products that solve real enterprise challenges
- Partner with exceptional talent across Product, Engineering, AI, Design, and Go-to-Market teams
- Thrive in a collaborative, high-trust environment that values learning, ownership, and innovation
Skills Required
- Chartered Accountant (CA)
- 5-8 years of experience in finance, accounting, and audit functions
- Strong expertise in IFRS and related financial standards
What We Do
Headquartered in Silicon Valley, Loyalty Juggernaut, Inc. (LJI) is the next-gen loyalty and customer engagement solutions enterprise, helping brands reimagine their customer loyalty initiatives in #theageofdigitalcustomer. GRAVTY®, LJI’s digital transformation platform is specifically designed for the ecosystem-centric loyalty programs. Built ground-up on break-through technologies including serverless computing, microservices architecture, AI/ML, and big data, GRAVTY® addresses the fundamental limitations of the traditional loyalty platforms and enables brands to deliver on the digital customer expectations comprehensively. GRAVTY® client base includes leading global brands, running industry-defining and award-winning, ecosystem-centric loyalty programs in airline, hospitality, retail, food & beverages, financial services, telco and multi-brand, diversified business groups.
