We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.
This role is at the heart of driving Tipico’s Operations Platform forward - owning the roadmap, setting bold objectives, and delivering high-performance solutions and smart automation across Customer and Franchise Operations.
Working closely with stakeholders, product leaders, and tech teams, you’ll continuously level up the platform - boosting agent performance, elevating customer and partner experience, and streamlining operations.
You’ll play a key role in shaping a winning, scalable ecosystem - built for speed, innovation, and excellence - keeping Tipico at the top of its game.
Job DescriptionAt Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for a Product Manager (m/f/x) to join the team!
Your daily pitch
At Tipico, we play to win, and as a Product Manager (m/f/x) you ensure that our Service Cloud platform is a high-performance solution for our teams. Think of yourself as the tactical mastermind, working closely with the Product Lead and cross-functional teams to drive efficiency, automation, and innovation—just like a top coach shaping a championship-winning squad.
Your playing field
- Supports the Product Lead in shaping and executing a winning product strategy that delivers on business goals.
- Drives timely delivery and top-quality outcomes through sharp prioritisation, planning, and execution of the roadmap.
- Owns end-to-end development of the Operations Platform, collaborating closely with internal and external tech teams.
- Defines clear feature requirements and leads Development Teams in an Agile environment (daily scrums, sprint planning, reviews, retros).
- Champions quality through UAT and reviews, ensuring every delivery hits the mark.
- Partners with Tech Leaders to accelerate platform optimisation, automation, and high-impact feature delivery.
- Builds strong cross-functional relationships, keeping teams aligned and moving towards shared goals.
- Stays ahead of the game by tracking market trends, emerging technologies, and innovations in customer service automation.
Which skills should you bring to the pitch
- Experience. 5+ years in Product Management, with hands-on experience building and evolving customer/partner operations platforms (e.g. Salesforce Service Cloud, Zendesk, Intercom) within iGaming or similar regulated industries. If backed up by certifications - even better!
- Technical Background. Strong understanding of operations platform architecture, workflow automation, and third-party integrations.
- Innovation. Solid grasp of agentic AI and how it can elevate customer service performance and efficiency.
- Communication. You are fluent in English, both verbal and written, have a structured approach and can communicate clearly and in an efficient way with different stakeholders to build and maintain strong relationships.
- Analytical Mind. You think strategically and analyse problems to find the best solutions while still taking a creative approach.
- #OneTeam Mentality. At Tipico, we play to win together. We’re looking for a team player who is self-driven, focused, and an excellent communicator—someone who steps up, takes responsibility, and always aims for the best results.
This is how we score with you
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
- Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
- On-site childcare. We’ve got a game plan to support you and your 3+ old kids.
- Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico’s right for you? Apply now and join our winning team.
Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels.
We look forward to your application!
Skills Required
- 5+ years in Product Management
- Hands-on experience with customer/partner operations platforms
- Strong understanding of operations platform architecture
- Fluent in English, both verbal and written
- Solid grasp of agentic AI
Tipico Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tipico and has not been reviewed or approved by Tipico.
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Healthcare Strength — Pay packages are often paired with medical coverage, including medical/dental/vision in U.S. roles and private medical options in some European locations. Wellbeing support such as EAP access and related programs is also positioned as part of the overall package.
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Retirement Support — Retirement benefits are present in U.S. postings through a 401(k) plan with an employer match, with at least one example citing a match level and immediate vesting. This adds tangible long-term value beyond base pay for eligible employees.
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Wellbeing & Lifestyle Benefits — Wellness-oriented perks such as sports/gym allowances, volunteer days, and team-event style perks are repeatedly included in the total rewards framing. These benefits can increase perceived compensation value even when base pay differs by market.
Tipico Insights
What We Do
We are Tipico, an exciting tech company and the leading sports betting provider in Germany. Our mission is to electrify the sports betting experience for every customer, every bet. We say that we “Maximise Spannung” – but we don’t just do it for our customers. Behind the scenes, our culture is bursting with energy and ambition. We do our utmost to get to the best outcome and achieve success, generating these powerful moments of Spannung, thriving through our values of Trust, Progress, and Passion. Every day brings fresh challenges and thrill, and we wouldn’t have it any other way. Together as One Team, for ourselves and for each other, we commit to our work passions and devotions. It’s about being better than our best, raising the bar, progressing with agility, stronger today than we were yesterday. Using the newest tech stack, we push the limits of what’s possible and then go beyond. Our global teams deliver incredible experiences for customers, advancing our product every single day, obsessed with doubling, even tripling the Spannung. Because we believe that when adrenaline meets progress, awesome things happen. This winning spirit is rooted in our humble beginnings, Tipico started out as 3 students with a dream in a small betting shop, offering the best in sports-betting products. We continue our mission at our headquarters - Tipico Tower in Malta, the main hub of the Gaming industry, together with our other offices, which can be found across 6 different international locations in Germany, Austria, Croatia, Poland, Gibraltar, and Colombia. We Maximise Spannung in the world of sports betting!
