Make extraordinary happen
At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.
Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.
Job DescriptionWe are looking for a Product Manager (Authentication) to join our team and play a pivotal role in delivering key capabilities across our Customer Identity and Access Management (CIAM) transformation program. Working closely with the Senior Product Manager, you will shape and drive the authentication roadmap across customer-facing channels, focusing on authentication policies, customer journeys, and detailed business requirements.
You will collaborate with UX, Architecture, Cyber Security, Fraud, and Engineering teams to simplify customer journeys and build secure, seamless experiences. Key areas of focus include driving the implementation and consolidation of login, MFA, OTP, passwordless authentication, account recovery, step-up authentication, and session management.
If you are passionate about defining end-to-end user journeys, navigating cross-functional dependencies, and migrating channels onto common CIAM platforms, this role offers an exciting opportunity to deliver impactful identity solutions.
Qualifications- Demonstrated experience as a Product Manager, Product Owner, or Senior Business Analyst working within CIAM, Identity, Authentication, Digital, or Security programs.
- Deep understanding of core authentication concepts, including MFA, SSO, OTP, biometrics, passwordless, step-up authentication, and account recovery.
- Familiarity with modern identity standards and frameworks, including OAuth, OIDC, and API-based identity services.
- Hands-on familiarity or experience with enterprise CIAM platforms (such as Ping, Okta/Auth0, ForgeRock, or similar).
- Proven track record in Agile environments, managing product backlogs, defining detailed requirements and acceptance criteria, and supporting SIT/UAT through to production release.
- Strong cross-functional stakeholder engagement skills, with experience aligning business decisions across Digital, Operations, Security, and Technology teams.
Why NCS?
This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.
Ready to make extraordinary happen?
We'd love to hear from you.
We celebrate diversity and inclusion
We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.
Important information
Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.
Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.
Skills Required
- Demonstrated experience as a Product Manager, Product Owner, or Senior Business Analyst within CIAM, identity, authentication, digital, or security programs.
- Deep understanding of MFA, SSO, OTP, biometrics, passwordless authentication, step-up authentication, and account recovery.
- Familiarity with OAuth, OIDC, and API-based identity services.
- Hands-on familiarity or experience with enterprise CIAM platforms such as Ping, Okta/Auth0, ForgeRock, or similar.
- Experience working in Agile environments, managing product backlogs, defining detailed requirements and acceptance criteria, and supporting SIT/UAT through production release.
- Strong cross-functional stakeholder engagement across Digital, Operations, Security, and Technology teams.
- Valid Australian work rights.
- Ability to undergo relevant background, probity, and police checks.
What We Do
NCS in Australia is reinventing technology services from the inside out. We provide advisory, design, build and managed services to our clients, with unrivalled service, attention and understanding every step of the way. We understand day 1001 is just an important as day 1, and we collaborate with clients, striving to provide adaptive approaches, outcomes and thinking by keeping our eye on tomorrow and the days after tomorrow. Our diverse workforce of around 1,300 people has delivered a wealth of large-scale, mission-critical, and multi-platform outcomes for governments and businesses nationally. We are the Australian arm of the pan-APAC technology leader NCS Group, a subsidiary of Singtel Group. Combining the experience and expertise of its 13,000-strong team across 57 specialisations, NCS provides differentiated and end-to-end technology services to clients with its capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information about NCS Australia, visit ncs.co/en-au or contact our team today. To learn more about NCS Group, visit ncs.co.
