We are looking for strong, execution-focused Product Manager who bring deep domain expertise in the hospitality, restaurant. These individuals will own key product workstreams and partner closely with stakeholders across operations, marketing, technology, and brand leadership to deliver scalable, guest-centric digital solutions.
This role is ideal for individuals who thrive in fast-paced environments, are comfortable making data-driven decisions, and know how to balance vision with pragmatic delivery.
Key Responsibilities:
- Define and manage the product roadmap and backlog for assigned hospitality/restaurant/retail workstreams.
- Collaborate with cross-functional teams (engineering, UX/UI, operations, and business stakeholders) to deliver high-impact features and enhancements.
- Translate business needs into clear, actionable user stories and acceptance criteria.
- Lead Agile ceremonies and ensure successful sprint execution.
- Analyze data and customer feedback to continuously improve product performance and user experience.
- Drive alignment between multiple teams and stakeholders in a matrixed environment.
- Stay up to date on trends, innovations, and competitive landscape in the foodservice and retail tech space.
Key Product Areas May Include:
- POS systems & back-of-house operations
- Digital ordering (mobile/web) & delivery
- Loyalty, CRM & personalization
- Kitchen & staff enablement tools
- Guest engagement, kiosk, or in-store experience enhancements
Required Qualifications:
- 5+ years of experience as a Product Owner or Product Manager in Agile environments.
- Domain expertise in hospitality, restaurant (franchise or multi-brand preferred).
- Proven ability to drive digital products from ideation to delivery in fast-paced, consumer-facing organizations.
- Strong skills in stakeholder management, prioritization, and decision-making.
- Experience with tools such as JIRA, Confluence, product analytics platforms, and Agile frameworks.
- Excellent communication skills and the ability to translate complex needs into simple, actionable plans.
Preferred Qualifications:
- CSPO or equivalent Agile certification.
- Experience working in franchise models or large-scale QSR environments.
- Familiarity with omnichannel commerce and tech stack integration.
- Background in digital transformation or enterprise platform rollout.
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
Compensation, Benefits and Duration
Minimum Compensation: USD 52,000
Maximum Compensation: USD 184,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Skills Required
- 5+ years as a Product Owner or Product Manager in Agile environments
- Domain expertise in hospitality or restaurant operations
- Experience driving digital products from ideation to delivery in consumer-facing organizations
- Strong stakeholder management, prioritization, and decision-making skills
- Experience with JIRA, Confluence, product analytics platforms, and Agile frameworks
- Excellent communication skills and ability to translate complex needs into actionable plans
- Franchise or multi-brand experience
- CSPO or equivalent Agile certification
- Familiarity with omnichannel commerce and tech stack integration
- Experience in large-scale QSR or franchise models and enterprise platform rollouts
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
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