The Role
Lead product strategy and execution for customer-facing services, collaborating with engineering and operations to enhance service delivery and ensure alignment with business goals.
Summary Generated by Built In
Requisition Number: 2351136
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualification:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Own the product strategy and roadmap for customer-facing service offerings, ensuring alignment with business goals and customer needs
- Partner with engineering, service operations, customer success, and cross-functional teams to define and deliver service enhancements
- Translate service requirements into clear user stories, acceptance criteria, and release plans
- Lead prioritization of service features based on customer value, operational impact, and business outcomes
- Monitor service performance, collect feedback, and identify opportunities for optimization and process improvement
- Manage the end-to-end service lifecycle-from concept to launch-ensuring high-quality delivery and smooth operational rollout
- Drive stakeholder communication, providing visibility into timelines, risks, and progress
- Ensure service offerings are scalable, reliable, and compliant with internal standards and regulatory requirements
- Deliver measurable improvements in customer experience, adoption, and operational efficiency
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Graduate degree or equivalent experience
- 5+ years of product management experience, ideally within services, platform, SaaS, or operations-focused environments
- Experience collaborating with engineering, operations, and customer-facing teams to deliver service enhancements
- Experience working with API documentation tools (e.g., Swagger/OpenAPI) and partnering with engineering teams on API design and usability
- Knowledge of APIs and integration patterns, including REST concepts, request/response structures, authentication models (OAuth, API keys), and versioning
- Solid understanding of service delivery models, customer support processes, and operational workflows
- Understanding of API monitoring, performance metrics, adoption tracking, and error/exception traceability using tools such as Postman, Azure API Management, or similar platforms
- Familiarity with tools such as Jira, Confluence, ServiceNow, or other service/product management systems
- Proven ability to define product requirements and manage backlogs in Agile environments
- Proven solid analytical skills with the ability to assess service performance metrics and identify improvement opportunities
- Proven excellent communication, stakeholder management, and cross-functional coordination capabilities
- Proven ability to balance customer experience, operational efficiency, and technical feasibility in decision-making
Preferred Qualification:
- Bachelor's degree in Business, Engineering, Operations, or related field; advanced degrees
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Graduate degree or equivalent experience
- 5+ years of product management experience
- Experience working with API documentation tools
- Knowledge of APIs and integration patterns
- Solid understanding of service delivery models
- Experience with API monitoring and performance metrics
- Familiarity with product management tools
- Proven ability to manage backlogs in Agile environments
- Proven solid analytical skills
- Excellent communication and stakeholder management skills
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers multiple plan types with employer HSA contributions, in‑network preventive care at 100%, and included 24/7 virtual visits, alongside dental and vision options. This breadth allows predictable copay choices or tax‑advantaged HSA designs to fit different usage needs.
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Retirement Support — Retirement programs include a 401(k) with employer match eligibility and full vesting over time plus an Employee Stock Purchase Plan at a discount. Together these elements support long‑term savings and ownership.
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Parental & Family Support — Family supports include six weeks paid parental leave, paid caregiver leave, adoption assistance, and subsidized Bright Horizons back‑up care. Emotional well‑being resources like a premium Calm subscription and a 24/7 EAP complement these supports.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
