Product Manager - API Platforms

About Employee Navigator 

Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing employee benefits and HR a whole lot easier. Our platform simplifies the day-to-day work behind benefits administration, employee onboarding, and other HR tasks. As the leading broker-focused platform, we serve more than 180,000 companies and over 14 million employees around the country. We’re also honored to have been named a Washington Post Top Workplace for six consecutive years.  

About the Position 

Employee Navigator is looking for an experienced API Product Manager with a technical background to oversee the full product lifecycle – from API design and production to monetization – through working closely with executives and key stakeholders. Employee Navigator is revolutionizing how benefits are administered and sold to small companies and their employees, through Brokers who utilize our platform. 

Our mission is to build a multi-sided B2B platform that transforms how the industry works through the automation and standardization of digital enrollments. This is not an easy challenge given the current state of technology in this industry. To take on this role you should not be afraid to think big and seek constant input and feedback from customers and stakeholders while balancing the needs of growing a long-term profitable business. 

The challenges are great – but the rewards are even larger. Are you able to think in the large but work in the small? Can you help a team see the big picture while paying attention to the level of detail needed to be successful? Do you have the necessary determination and perseverance to keep chipping away at problems, while being receptive and staying alert to potentially game-changing solutions? Then this could be the opportunity for you! 

Responsibilities 

• Plan, execute, and manage the integration between Employee Navigator and external partners.
• Define and execute a long-term API strategy for integrating disparate systems.
• Identify, quantify, and deliver improvement to standard, public APIs to make use of existing capabilities, minimize redundancies, and create consistency within the solutions. 
• Conduct research with partners and within the industry as input into documenting detailed solutions for the business. 
• Perform a detailed analysis by outlining problems, reconciling conflicts, identifying opportunities, and documenting solutions for the business. 
• Lead the creation of process models, workflows, specifications, diagrams, and charts to provide direction to developers, product, and QA.
• Develop user stories and acceptance criteria by translating conceptual/business user requirements into functional requirements that can be implemented by developers and tested by QA.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Support API design sessions with stakeholders, helping implement technology solutions cost-effectively.
• Monitor the ongoing status and health of the API integration, mitigate risk, and handle issue resolution. 
• Anticipate risks and determine appropriate mitigation plans, as necessary. 
• Research and maintain an understanding of the competitive landscape. 
• Define and track API success metrics.
• Work with partners and internal support teams to evaluate usage feedback.
• Communicate the API vision, strategy, and roadmap to internal and external stakeholders.
• Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing these processes. 
• Work with QA to ensure adequate user acceptance tests are captured and performed.

Qualifications 

• Minimum of 5+ years product management experience 

• 2+ years of experience managing API design and development 

• Minimum of 3-5 years of experience in health/life/disability insurance industry 

• Experience with the benefits industry, though not required, is highly desirable, however experience with digitizing a similar B2B supply chain in a similarly complex industry is still an advantage 

• Proven experience establishing an API product vision and aligning stakeholders across many functional areas to that vision 

• Knowledge of OAuth 2.0 Web-API Security, specifically Client Credentials and Authorization Code grant types 

• Proven experience working with API contracts – e.g., swagger specifications 

• Proven experience in understanding and working with JSON, including a full understanding of how to read and understand the JSON schema structure 

• Passion for detailed feature design and problem-solving. Ability to translate high-level requirements into detailed product specifications 

• Strong problem-framing and analytical skills, with a focus on creating innovative software solutions for complex business problems 

• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives 

• Ability to manage complex initiatives with limited supervision 

• Bachelor's Degree 

• Product Management Certification, though not required, is highly desirable