Product Manager – Analytics & Product Success
Location: Hybrid - Irvine, CA
Job Type: Full-Time
Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.
Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below!
Overview
Mutual of Omaha Mortgage seeks a data-driven Product Manager to join our team. As the Product Manager – Analytics & Product Success, you will serve as the guardian of product health and success metrics, using sophisticated monitoring tools and deep data analysis to verify features work as expected, launches succeed, and products deliver measurable value to customers and the business.
Roles & Responsibilities:
Ensuring Product Success Through Analytics and Monitoring Tools
- Own end-to-end success metrics for products and features from conception through maturity
- Use monitoring tools and data analysis to validate that all product features work as expected
- Define what “success” means for each product initiative and measure it rigorously
- Drive product improvements and optimizations based on success metrics and performance data
- Design and implement comprehensive monitoring systems using industry-leading tools to track product health in real-time
- Monitor feature-level performance metrics to ensure all functionality operates within expected parameters
- Track error rates, latency, conversion funnels, and other technical and behavioral metrics by feature
- Lead root cause analysis and post-mortems when product issues arise
Deep Data Analysis & Insights
- Leverage analytics tools and advanced SQL to conduct deep-dive analyses into product performance and user behavior
- Establish instrumentation standards and ensure complete feature coverage for all product functionality
- Verify feature functionality through analytics validation, identifying bugs, errors, and unexpected behaviors
- Create automated anomaly detection systems to identify when features deviate from expected behavior
Product Launch Excellence
- Lead end-to-end launch planning and execution, ensuring launches meet success criteria
- Define launch success metrics and measurement frameworks before product releases
- Use monitoring and analytics to track launch performance in real-time
- Conduct post-launch reviews using data to assess success and inform future launches
Required Qualifications:
- 1 to 3 years of experience supporting contact center technology, telephony systems, dialers, IVR flows, or CCaaS platforms
- Strong troubleshooting and analytical skills
- Comfortable working with multiple software platforms simultaneously
- Strong attention to detail and organizational skills
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively
Preferred Qualifications:
- Experience with statistical analysis and familiarity with Python or R for data analysis
- Background in building or managing analytics platforms and monitoring systems
- Knowledge of data infrastructure, pipelines, instrumentation best practices, and observability tools
- Experience with product-led growth strategies and success metrics
- Familiarity with APM (Application Performance Monitoring) tools and practices
What Success Looks Like:
First 90 Days: Establish comprehensive product health dashboards and monitoring systems, define success metrics for ongoing initiatives, use analytics to validate feature functionality, and successfully lead or contribute to a product launch with clear success measurement.
First 6 Months: Own the analytics and monitoring strategy for all product platforms, demonstrate measurable improvements in product success metrics, establish a track record of successful launches with data-proven outcomes, and be recognized as the go-to expert for product health and success measurements.
The salary range for this position is $132,000-$145,000 annually.
Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:
- Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
- Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
- 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
- Multiple PPO Medical Plans, as well as HDHP eligible plan.
- Dental Coverage
- Vision Coverage
- Company Paid Life Insurance
- 401K with a generous employer match
- Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
- Free Legal Services
- Employee Loan Program
Top Skills
What We Do
Founded in 1909, Mutual of Omaha is a highly-rated, Fortune 300 organization offering a variety of insurance and financial products for individuals, businesses and groups throughout the United States. As a mutual company, Mutual of Omaha is owned by its policyholders and committed to providing outstanding service to its customers. For more information about Mutual of Omaha, visit www.mutualofomaha.com. Mission: Our mission we help our customers protect what they care about and achieve their financial goals. Vision: For every customer a financial future imagined, planned, and secured. Values: 1. We exist for our customers 2. We act with integrity 3. We are innovative 4. We are accountable for results 5. Together we achieve greatness. Registered Representatives offer securities through Mutual of Omaha Investor Services, Inc., FINRA (www.finra.org)/ SIPC (www.sipc.org). Investment Advisor Representatives offer advisory services through Mutual of Omaha Investor Services, Inc. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business. Home Office Address: 3300 Mutual of Omaha Plaza, Omaha, NE 68175. The third-party comments displayed are not verified, may not be accurate and are not necessarily representative of our client experiences. Any links to third-party websites and resources are provided solely as a convenience to you and not as an endorsement of the content. We make no representations or warranties as to the accuracy, timeliness, suitability, completeness, or relevance of any information prepared by any unaffiliated third party. Insurance products and services are offered by Mutual of Omaha Insurance Company or one of its affiliates. Mutual of Omaha Insurance Company is licensed nationwide. Each underwriting company is responsible for its own contractual and financial obligations.
.jpeg)
