Product Manager - AI Customer Support

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

Product Managers at Alan are responsible for going deep on user needs, defining a product strategy, and turning it into a high impact product roadmap.

• You'll work closely with designers, engineers and ops to define the right product and implement it.

• You'll partner and align with all parts of the business: sales, customer care, insurance.

AI Customer Support is amazing opportunity to have an impact:

• You'll own a product area at the frontier of AI, reinventing customer support by empowering Care teams with AI agents that automate a growing share of written and voice conversations.

• Working in the Support crew means expanding AI-powered experiences that today already resolve 50% of mobile interactions automatically, with a quality that matches or exceeds human-led conversations.

• You'll shape the next generation of AI customer support: a coherent experience across Email, Phone, and Chat, with correct resolution when possible and smooth escalation to a Care expert when needed.

• You'll build tooling that lets Care and Ops teams configure, test, monitor, and improve AI agents, with the right guardrails to ensure trust and quality.

• You'll stay at the forefront of AI progress and directly translate it into product impact, deploying our agent stack across multiple countries.

• You'll work with a world-class team.

You may be a great fit at Alan if you have:

• At least 2 years of experience in a product management role (or equivalent product ownership) in a fast-paced, high-autonomy environment.

• Fluency in French and English.

• Curiosity and genuine excitement for AI: experience building AI products, or a strong willingness to learn how LLM-based systems behave in production and their common failure modes.

• A builder mindset: hands-on and comfortable working close to the product's "engine room" (debug tools, traces, evaluation dashboards, workflows) to understand what's really happening and unblock progress.

• Strong product execution skills: you set measurable goals, prioritize effectively, and ship iteratively, balancing quality, speed, and impact.

• The ability to bridge technical and non-technical worlds: you translate between engineering constraints and Care/Ops reality, and drive alignment through clear framing and sharp decision-making.

• A member-first instinct: strong intuition for trust, clarity, and UX quality, with experience running effective discovery (interviews, shadowing, data) and turning insights into scalable solutions.

• Strong written communication skills in internal- and external-facing settings.

For this role, we are looking for a level C0-E on our salary grid.

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.

• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

• Transport. Country-specific commuter benefits.

• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.