Product Manager 4

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As a Lam Customer Service Business Group (CSBG) Services Product Manager, you will be responsible for the products that enable re-use of spares parts, including repairs of RF generators and refurbishments of electrostatic chucks.  You are both strategic and tactical.  With your expertise in both business and operational domains, you will be a key contributor to the product line objectives of increasing market share and profitability. 

• Definition of the repair and refurb product strategy to address emerging aftermarket business opportunities. 
• Create and own vision for improvments for repair and refurb infrastructure

• Development and release of new re-use functionality and delivery products
• Management of released re-use products in the Spares portfolio
• Partner closely with operations, Spares part family product managers, supply chain, marketing, business development, product groups, and engineering in this role

• Bachelors degree with 8-10 years’ experience in operations; or equivalent experience
• Experience with SAP or similar enterprise resource planning software
• Experience defining business processes
• Ability to articulate high level vision and advocate for your product  
• Strong bias toward action with exceptional organizational skill
• Exceptional analytical skill
• Exceptional clear communication and presentation skills
• Comfortable traveling 10% of time

• Experience leading cross functional teams
• Experience in operations, especially in reverse logistics
• Experience in the semiconductor wafer fab equipment industry
• Experience with complex problem-solving including clarification of symptoms and ability to highlight the fundamental root cause and necessary corrective actions

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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