The Product Manager 2 is a key member of the Nordstrom Product Management team, championing payments infrastructure modernization through data-driven insights and delivery of critical capabilities that power Nordstrom’s payment ecosystem. Product Management at Nordstrom collaborates across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations to drive brand loyalty resulting in greater market share and improved financial performance. To accomplish this, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio, all while ensuring stakeholder alignment.
As a Product Manager 2 within the Payments product team, you’ll play a critical role in executing our payments modernization strategy across Nordstrom’s payments infrastructure. This includes our Payment Orchestration Layer, payment provider integrations, and core payment processing capabilities across Nordstrom.com, NordstromRack.com, our iOS and Android apps, and in-store Point-of-Sale systems.
A day in the life…
Shape and communicate a clear product vision and strategy for the payments domain, aligned with company goals and business priorities, with growing independence
Measure and monitor key performance indicators across payments capabilities and provide insights for continuous improvements and feature opportunities
Prioritize features and develop quarterly priorities and annual backlog, accounting for complexity, impact, and cohesion with organizational strategy
Collaborate with Engineering, Analytics, UX, and business stakeholders to drive the right payment capabilities at the right time
Lead payment provider integrations — including onboarding new acquirers, wallet integrations, and Buy Now Pay Later providers — coordinating across partner teams
Develop expertise in payment architecture and contribute to the design of our Payment Orchestration Layer (POL) strategy, including card-not-present capabilities and tender abstraction
Write technical requirements, user stories and acceptance criteria, influencing within your domain
Embed with the Engineering squad to drive development through day-to-day management of backlog, agile ceremonies, and feature releases
Design measurement plans and run experiments to validate payment optimizations, including approval rate improvements and fraud reduction
Stay current with payment industry trends, competitive landscape, and emerging technologies to identify strategic opportunities and inform roadmap decisions
Work with engineering and business to balance customer value and technical effort, complexity, and risk, with minimal support
You own this if you have…
3+ years of product management experience or equivalent, with transaction or payments experience preferred
Bachelor’s degree in Business, Math, Engineering, Computer Science, or equivalent experience
Familiarity with payment systems, payment processors, and/or payment orchestration; direct experience implementing payment providers (e.g., Braintree, Worldpay, Fiserv) a strong plus
Understanding of payment architecture concepts including tokenization, acquirer routing, card-not-present flows, and tender management
Solid technical background and understanding of software development principles, including Agile development and A/B testing methodologies
Ability to build and maintain cross-functional relationships with teams across Analytics, Engineering, UX, Finance, and Business
Strong verbal and written communication skills, including presenting to various levels within a matrixed organization
Proficient in data analysis and performance metrics; able to independently drive roadmap adjustments based on learnings
Strong critical thinking, analytical, and problem-solving skills
Outstanding organizational and time management skills
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
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Skills Required
- 3+ years of product management experience or equivalent
- Bachelor's degree in Business, Math, Engineering, Computer Science, or equivalent experience
- Familiarity with payment systems, payment processors, and/or payment orchestration
- Understanding of payment architecture concepts
- Solid technical background and understanding of software development principles
- Strong verbal and written communication skills
- Proficient in data analysis and performance metrics
- Strong critical thinking, analytical, and problem-solving skills
- Outstanding organizational and time management skills
Nordstrom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordstrom and has not been reviewed or approved by Nordstrom.
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Healthcare Strength — Healthcare options are described as broad, including medical, dental, and vision coverage alongside virtual care and mental health support. Additional protections like disability coverage, life/AD&D, and accounts such as HSA/FSA further strengthen the overall health-and-protection offering.
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Retirement Support — Retirement benefits include a 401(k) plan with a defined employer match structure and access to additional financial programs like an employee stock purchase plan. Commuter accounts, transit subsidies, and adoption assistance add to the overall financial support beyond base pay.
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Leave & Time Off Breadth — Time-away benefits include PTO accrual, paid holidays, bereavement leave, parental and bonding leave, and a sabbatical program after tenure. PTO sharing and donation options expand flexibility in how time off can be used and supported across colleagues.
Nordstrom Insights
What We Do
When you join Nordstrom, you join a fast-paced and entrepreneurial environment is paired with the strong history and experience of the Nordstrom retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions.
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