Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Product Management team to partner with the Business
As a Vice President in WLS Product and Transformation, you will lead the Servicing FLOW and CRE product portfolios accountable for product strategy, roadmap execution, operational readiness, risk and control alignment, and measurable business outcomes.
Job responsibilities
- Define and communicate the multi-year vision, target state, and prioritized roadmap for Servicing E2E (FLOW and Commercial Real Estate).
- Translate business strategy, client/user needs, operational pain points, and control requirements into sequenced, measurable product outcomes.
- Own portfolio scope, value cases, dependencies, governance/decision forums, and executive reporting; drive transparent trade-offs across value, risk, effort, and urgency.
- Ensure delivery aligns with WLS servicing strategy, platform direction, and simplification objectives.
- Lead end-to-end product delivery from discovery and requirements through design, build, testing, implementation, adoption, and benefits realization.
- Define and manage epics, features, acceptance criteria, release readiness gates, and success measures across multiple delivery pods.
- Modernize servicing workflows (requests, email intake, classification, routing, case assignment, quick-close, and straight-through processing opportunities).
- Proactively manage cross-program dependencies, delivery risks, resource constraints, and production issues; escalate with options and recommended decisions.
- Shape and scale responsible automation (rule-based, ML, generative AI, and agentic solutions), including operating design for agents, human-in-the-loop review, exceptions, and integrations.
- Leverage operational and control data (volume, handling time, accuracy, adoption) to identify opportunities, size value, prioritize use cases, and track outcomes; partner with Technology/Data on architecture, data quality, performance, observability, resilience, and production support.
- Embed risk, controls, and governance throughout delivery and BAU operation (traceability, approvals, documentation, audit readiness, monitoring); ensure operational readiness and sustained adoption via SOPs/UAT/training, phased rollout and hypercare, feedback loops, and BAU ownership/support.
Required qualifications, capabilities and skills
- 12 years of relevant experience across product management, transformation, operations, technology delivery or financial services, including leadership of complex cross-functional initiatives.
- Bachelor’s degree or equivalent practical experience.
- Strong understanding of wholesale or commercial lending servicing, email and workflow operations, case management, operational controls and end-to-end process design.
- Ability to define strategy, create roadmaps, prioritize backlogs, lead discovery, deliver releases and realize measurable outcomes across a portfolio.
- Practical experience embedding risk, control, governance, documentation, testing, monitoring and auditability into change delivery.
- Working knowledge of APIs, workflow platforms, data, analytics, automation, generative AI or agentic patterns, human-in-the-loop designs and production monitoring (deep coding expertise not required).
- Proven ability to lead and coach teams, influence senior stakeholders, resolve ambiguity, make decisions and communicate complex topics in clear business language.
Preferred qualifications, capabilities and skills
- Relevant postgraduate qualifications.
- Certifications in product, agile, risk, data or AI (advantageous).
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 12 years of relevant experience across product management, transformation, operations, technology delivery, or financial services, including leadership of complex cross-functional initiatives
- Bachelor's degree or equivalent practical experience
- Strong understanding of wholesale or commercial lending servicing, email and workflow operations, case management, operational controls, and end-to-end process design
- Experience defining strategy, creating roadmaps, prioritizing backlogs, leading discovery, delivering releases, and realizing measurable outcomes across a portfolio
- Experience embedding risk, control, governance, documentation, testing, monitoring, and auditability into change delivery
- Working knowledge of APIs, workflow platforms, data, analytics, automation, generative AI or agentic patterns, human-in-the-loop designs, and production monitoring
- Ability to lead and coach teams, influence senior stakeholders, resolve ambiguity, make decisions, and communicate complex topics clearly
- Relevant postgraduate qualifications
- Certifications in product, agile, risk, data, or AI
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
