The Role
Lead product strategy and roadmap for Paytm Travel across flights, trains, buses, and hotels. Own end-to-end lifecycle, mentor product managers, partner with engineering/design/business, drive growth and key metrics (conversion, retention, revenue), use analytics and experimentation, and execute go-to-market and partner strategies to improve supply, pricing, and customer experience.
Summary Generated by Built In
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team:
Paytm Travel has revolutionized the travel industry - intending to empower millions of travelers who choose us as their preferred travel partner. Being one of the largest travel platforms in the country, we aim to not only ensure seamless, instant booking, but also a delightful journey. We strive to enrich the customer experience by making every transaction transparent, honest and hassle-free. To stay ahead of the curve, we are working aggressively towards our ambition to make travel affordable for all. With this customer centricity at our core, we strive to make Paytm Travel synonymous with trustworthy travel partners.
Job Summary
We are looking for a visionary and results-driven Director of Product to lead Paytm’s Travel business. This role will own the end-to-end product strategy and execution across travel categories, shaping how millions of users discover, book, and manage their journeys. The ideal candidate brings deep expertise in the travel ecosystem, strong business acumen, and a proven ability to lead cross-functional teams to deliver scalable, high-impact products. You will drive growth, optimize customer experience, and build innovative solutions in partnership with engineering, design, and business teams.
Responsibilities
1. Define and drive the product vision, strategy, and roadmap for Paytm Travel, aligning with overall business goals and growth targets.
2. Identify new opportunities across the travel ecosystem (flights, trains, buses, hotels) through market insights, customer needs, and competitive analysis.
3. Lead and mentor a team of product managers, fostering a high-performance and outcome-driven culture.
4. Partner closely with engineering, design, business, and external partners to deliver scalable, high-quality travel experiences.
5. Own key business metrics including conversion, retention, revenue, and customer satisfaction across the travel funnel.
6. Oversee end-to-end product lifecycle from ideation to launch and continuous optimization at scale.
7. Drive data-informed decision-making by leveraging analytics, experimentation, and customer insights.
8. Collaborate with marketing, supply d operations teams to execute go-to-market strategies and unlock growth opportunities.
9. Build strong relationships with partners and stakeholders to enhance supply, pricing, and overall user experience.
Qualifications
1. 5+ years of experience in the travel industry (flights, trains, buses, hotels) with strong product leadership.
2. Deep understanding of travel booking flows, supply ecosystem, pricing, and post-booking experience.
3. Proven track record of building and scaling high-impact consumer travel products.
4. Strong analytical mindset with experience driving growth, conversion, and customer experience.
5. Excellent leadership and stakeholder management skills in fast-paced, cross-functional environments.
Why join us?
· A collaborative output driven program that brings cohesiveness across businesses through technology
· Improve the average revenue per use by increasing the cross-sell opportunities
· A solid 360 feedback from your peer teams on your support of their goals
· Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- 5+ years of experience in the travel industry (flights, trains, buses, hotels).
- Deep understanding of travel booking flows, supply ecosystem, pricing, and post-booking experience.
- Proven track record of building and scaling high-impact consumer travel products.
- Strong analytical mindset with experience driving growth, conversion, and customer experience.
- Excellent leadership, mentoring, and stakeholder management skills in fast-paced, cross-functional environments.
- Experience leveraging analytics, experimentation, and customer insights for data-informed decision-making.
- Ability to collaborate with engineering, design, marketing, supply and operations to deliver scalable travel experiences and execute go-to-market strategies.
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
