The Role
Own lending product strategy, roadmap, prioritization, execution, and lifecycle management from discovery through optimization. Translate customer and business problems into scalable digital experiences, lead launches, define success metrics, and use analytics, experimentation, and customer insights to improve outcomes. Collaborate with engineering, design, data, risk, compliance, marketing, and operations teams while managing concurrent initiatives. Mentor product team members and apply practical AI and GenAI use cases.
Summary Generated by Built In
About Paytm:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology
Role Overview
We are looking for a Senior Product Manager (SPM) who can own products end-to-end — from identifying customer and business problems to defining the product strategy, shipping high-quality experiences, and measuring outcomes.
The ideal candidate should be a strong product thinker, execution leader, customer advocate, and stakeholder manager, with hands-on experience in building and scaling digital products. Experience in FinTech, lending, payments, Internet, or e-commerce is highly preferred.
Key Responsibilities
* Own the product vision, roadmap, prioritisation, and execution for one or more product areas.
* Translate customer, business, and market problems into clear product requirements and scalable solutions.
* Drive products/features through the complete lifecycle — discovery → definition → development → launch → measurement → iteration.
* Lead feature launches and product releases, ensuring strong execution, adoption, and measurable business impact.
* Work closely with Engineering, Design, Data, Analytics, Business, Operations, Risk, Compliance, Marketing, and other cross-functional teams.
* Manage multiple high-priority and concurrent product initiatives in an Agile environment.
* Own customer-facing experiences and continuously improve UX, conversion, engagement, and customer satisfaction.
* Use data, experimentation, customer insights, and qualitative feedback to make evidence-based product decisions.
* Identify product opportunities through customer research, market trends, competitive analysis, and business performance.
* Define success metrics, track product performance, and drive continuous optimisation.
* Proactively identify product risks, dependencies, bottlenecks, and execution challenges and drive them to closure.
* Mentor and guide product team members and contribute to building a high-performing product culture.
Required Qualifications & Experience
* Engineering background — B.E./B.Tech or equivalent technical education preferred.
* Strong product management experience, with demonstrated ownership of products from concept to launch and scale.
* Prior experience in FinTech / Lending / Payments / Financial Services is strongly preferred.
* Experience in Internet, e-commerce, consumer technology, or other high-scale digital businesses is also highly relevant.
* Experience building and managing customer-facing digital products/assets.
Proven track record of shipping products and features at scale, not just managing requirements.
* Strong experience in stakeholder management, including working with senior leadership and cross-functional teams.
* Prior experience in team management / mentoring / product team leadership.
* Strong understanding of Agile/Scrum methodologies and experience operating in fast-paced product environments.
* Ability to independently manage multiple mainstream/high-impact projects simultaneously, while maintaining prioritisation and execution discipline.
* Strong understanding of product analytics, experimentation, funnels, conversion metrics, and customer behaviour.
* Hands-on experience using AI/GenAI in product development or business use cases.
* Candidates should be comfortable discussing practical AI applications; practical AI use cases will be evaluated during the interview.
* Strong written and verbal communication skills, with the ability to simplify complex problems and communicate effectively with both technical and business stakeholders.
Why join us:
A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- Engineering background, preferably B.E., B.Tech, or equivalent technical education
- Strong product management experience owning products from concept through launch and scale
- Prior experience in FinTech, lending, payments, or financial services
- Experience in internet, e-commerce, consumer technology, or other high-scale digital businesses
- Experience building and managing customer-facing digital products or assets
- Proven track record of shipping products and features at scale
- Strong stakeholder management experience with senior leadership and cross-functional teams
- Prior experience in team management, mentoring, or product team leadership
- Strong understanding of Agile and Scrum methodologies
- Ability to independently manage multiple high-impact projects simultaneously
- Strong understanding of product analytics, experimentation, funnels, conversion metrics, and customer behavior
- Hands-on experience using AI or GenAI in product development or business use cases
- Comfort discussing practical AI applications during interviews
- Strong written and verbal communication skills
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
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