The Role
Lead product development for an AI agentic platform supporting customer, sales, and internal workflows. Responsibilities include designing multi-agent workflows, evaluation systems, LLM fine-tuning and deployment pipelines, low-latency text and voice interactions, safety and compliance systems, APIs, SDKs, and developer runtimes. The role partners with engineering, design, data science, operations, and analytics teams, establishes standards for prompts and agent safety, mentors junior staff, and drives adoption of customer-loved products.
Summary Generated by Built In
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
What are we building
We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to:
*Multi-agent, multi-modal customer interactions.
*Agents which can handle agent decision hubs.
*Evaluation engines to score and diagnose interactions.
*Generating insights from chat to improve SOP, Tools and Product
*Flow Fine-tuning & deployment pipelines
*Observability with agent telemetry systems Safety, governance, and cost optimization layer.
What are we looking for
We are looking for builders who have a passion for building great products and have demonstrated this through their projects in recent years.
Competencies
* Create explainable workflows for multi-agent systems
* Design and operate evaluation systems for millions of conversations
* Fine-tuning of language models and its deployment workflows
* Architect low-latency pipelines for text/voice interactions
* Ensure safety, auditability, and compliance by design
* Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines
* Create standards for prompt design, prompt improvement, agent traits, and safety checks
* Build APIs, SDKs, and runtimes for agent execution
* Mentor juniors and contribute to platform-wide thought leadership
* Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns)
* Background in LLM ops including training, data pipelines, GPU scheduling
* Experience with Voice & telephony integrations
* Knowledge of safety model design or compliance frameworks
* Experience building internal developer platforms or SDKs
Product Management
*You have built product(s) that are absolutely *loved* by its customers. If your product is loved by a hundred people, great, if loved by a few million, even better.
Why join us
A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager.
Compensation
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story
Skills Required
- Experience building products that are highly valued and loved by customers
- Experience with multi-agent frameworks such as AutoGen, LangGraph, Haystack, ReAct, or Supervisor-Executor patterns
- Background in LLM operations, including training, data pipelines, and GPU scheduling
- Experience with voice and telephony integrations
- Knowledge of safety model design or compliance frameworks
- Experience building internal developer platforms or SDKs
- Experience designing explainable workflows for multi-agent systems
- Experience designing and operating evaluation systems for large-scale conversations
- Experience with language-model fine-tuning and deployment workflows
- Experience architecting low-latency pipelines for text and voice interactions
- Experience building APIs, SDKs, or runtimes for agent execution
- Experience partnering with product management, engineering, design, data science, operations, and analytics stakeholders
- Experience mentoring junior team members
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
