The Role
Supports product management for telecom services including IVR, USSD, SMS, precall, merchant IVR, and M2M IVR platforms. Responsibilities include gathering requirements, documenting specifications and user stories, monitoring live-service performance, investigating incidents, maintaining operational documentation, assisting with testing and deployments, analyzing data, troubleshooting, and collaborating with engineering, QA, and support teams.
Summary Generated by Built In
About Paytm:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team:
Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi, and backed by marquee investors like Intel Capital, Elevation Capital, Silicon Valley Bank, SAP Ventures & Berkshire Hathaway, One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s.
Our Key Offerings are divided into 5 broad categories as follows:
• Entertainment
• Digital Platforms
• CVM Solutions
• Enterprise Services
• Financial Platforms
One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more.
Superpowers that will help you succeed in this role:
- Bachelor's degree in engineering with stream Electronics & Telecommunications.
Focus: Telco Services (IVR, USSD, SMS, Precall, Merchant IVR, M2M IVR Portal).
Key Responsibilities:-
*Assist in gathering basic business requirements for Telco services.
*Support documentation of functional specifications and user stories.
*Learn and contribute to the product life cycle of assigned services.
*Monitor the performance and health of live Telco services.
*Assist in the initial investigation of operational issues and incidents.
*Support creation and maintenance of operational documentation.
*Learn and utilize service monitoring tools and platforms.
*Participate in testing of new service features or deployments.
*Contribute to routine daily operations tasks.
*Collaborate with cross-functional teams (Engineering, QA, Support).
*Develop understanding of Telco protocols and service delivery.
*Enhance skills in data analysis, reporting, and troubleshooting.
Why join us?
- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- Bachelor's degree in Engineering with a specialization in Electronics and Telecommunications
- Understanding of or interest in telecom services, including IVR, USSD, SMS, precall, merchant IVR, and M2M IVR
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
