Product Management Operations Intern
Location: Remote (US Based), Dallas area base preferred
Internship: (3 Months); preferred dates are June 1- Aug 31, but we're flexible
The Role:As a Product Management Operations Intern, you won't just be "helping out"—you will be building the infrastructure that allows our PMs to make data-driven decisions and ship world-class software. You will sit at the intersection of Product, Data, Engineering, and Customer Success, acting as the connective tissue that ensures operational excellence.
Responsibilities:Data Analysis & Insights- Usage Analytics: Clean and analyze product usage data (via Pendo, Mixpanel, or Amplitude) to identify friction points in the user journey.
- Feedback Synthesis: Consolidate qualitative feedback from Sales, Support, and Gong recordings into actionable themes for the PM team.
- KPI Reporting: Assist in maintaining product health dashboards, tracking metrics like NDR (Net Dollar Retention), MAU (Monthly Active Users), and feature adoption rates.
- The "Product Operating System": Audit and refine our internal documentation in Notion/Confluence to ensure a "single source of truth" for product specs and roadmaps.
- Launch Coordination: Support the "Go-to-Market" (GTM) process by ensuring Marketing and Sales teams have the latest release notes and training materials.
- Tooling Management: Help optimize our product stack (Jira, Productboard, Figma) to reduce administrative overhead for PMs.
- Participant Recruitment: Coordinate with the Customer Success team to build a database of "Beta" users for new feature testing.
- Survey Administration: Design and deploy NPS (Net Promoter Score) or CSAT surveys and present findings to the leadership team.
- Education: Currently pursuing an MBA or an Undergraduate degree in Business, Computer Science, Data Science, or a related field.
- Analytical Mindset: You love spreadsheets and can turn raw data into a narrative. Proficiency in Excel/SQL is a significant plus.
- Systems Thinker: You enjoy finding ways to make complex processes simpler and more efficient.
- Communication: Exceptional written and verbal communication skills; you can explain a technical bottleneck to a non-technical stakeholder.
- SaaS Curiosity: A deep interest in the "business of software"—how it’s built, sold, and scaled.
- Strategic Product Thinking: How a mid-market SaaS company prioritizes a roadmap against competing commercial interests.
- Lifecycle Management: Seeing a feature move from an "insight" to "development" to "general availability."
- Executive Exposure: You will regularly present findings to Product leadership and gain insight into high-level business strategy.
$25.00/hr
About Grace Hill:
Grace Hill is a leading SaaS provider specializing in performance-based solutions for the real
estate industry. With an annual revenue of $80M and a rapidly growing customer base, we sit at
the intersection of technology and operational excellence. We are looking for a data-driven,
curious, and motivated Customer Success Operations Intern to help us scale and automate.
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What We Do
Grace Hill provides industry-leading SaaS technology solutions designed to make a positive impact in real estate and improve the lives of people where they work and live. Harnessing years of real estate experience and the understanding that people are better together, Grace Hill helps owners and operators increase property performance, reduce operating risk and grow top talent. More than 500,000 professionals from over 1,700 companies rely on Grace Hill’s talent performance solutions covering policy, training, assessment, survey, and data-driven insights. Visit us at gracehill.com.
