Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Product Manager to join our team within our Clinicals division. In this role you will be responsible for one product area within the overarching product’s portfolio; understanding the market and customers, contributing to the product vision, developing business cases and ensuring a set of product features meet business requirements. You will help define how AI is responsibly integrated into clinical workflows, ensuring solutions are safe, trustworthy, and deliver measurable value to healthcare providers and patients.
You will serve as the Product Owner working daily with scrum teams defining and writing user stories, prioritizing product backlogs, and making trade-off decisions between scope and schedule. Your work will span both strengthening our current solutions and delivering innovative, AI-driven features that improve user experience and clinical decision-making.
About you -
You have a passion for improving healthcare and a strong interest in how AI and data can transform clinical workflows and outcomes. You bring empathy for users while balancing innovation with safety, compliance, and ethical considerations.
You:
- Thrive in fast-paced environments and can manage multiple initiatives simultaneously
- Are comfortable working at the intersection of product, data science, and engineering
- Demonstrate strong judgment in balancing experimentation with reliability—especially in AI-driven features
- Understand the importance of responsible AI, explainability, and trust in healthcare systems
The Team: The Mobile team is a passionate group of Product Management, Product Engineering, User Experience (UX) Design, Product Analytics, Data Science and Patient Safety professionals collaborating together to improve the overall efficiency and satisfaction of the healthcare providers through both traditional and AI-driven solutions.
Responsibilities may include, but are not limited to:
Product Owner:
- Work directly with scrum teams to prioritize work and ensure delivery of both core and AI-powered product capabilities
- Own ongoing maintenance of core products, including triaging production issues and managing enhancements
- Collaborate with data science and engineering teams to translate AI models into scalable product features
- Define acceptance criteria for AI features, including performance thresholds, model accuracy, and user experience expectations
- Balance innovation with risk management, patient safety, and regulatory considerations
Product Vision:
- Drive product vision incorporating AI/ML capabilities, predictive insights, and automation opportunities
- Lead early-stage discovery for AI features, including:
- Identifying high-value use cases for AI
- Validating concepts with users and stakeholders
- Defining data requirements and feasibility
- Partner with Analytics and Data Science teams to define measurement strategies for AI performance (e.g., accuracy, bias, adoption, impact)
- Own go-to-market strategies for AI-enabled features, including positioning, education, and adoption
- Monitor post-release performance of AI features and iterate based on real-world usage and outcomes
Product Ownership Responsibilities:
- Understand the market opportunity via user needs, market forces, applicable business models, emerging AI trends and competitive AI capabilities
- Drive the analysis of Product Area(s) of ownership including AI/ML-driven products
- Define epics and user stories that clearly articulate:
- Functional requirements
- User experience considerations
- Data and model requirements
- AI behavior expectations (e.g., explainability, confidence levels)
- Partner with Data Science and Engineering to manage the full AI/ML lifecycle, including model evaluation, deployment, monitoring, and continuous improvement
- Drive backlog prioritization balancing:
- Core product improvements
- AI innovation opportunities
- Technical debt and model lifecycle needs
- Define appropriate levels of human oversight and intervention in AI-driven workflows (human-in-the-loop), ensuring safe and effective clinical usage
- Define and track metrics across moth product and AI performance to ensure transparency and visibility to the program’s success and any opportunities for improvement
- Manage the priorities and expectations of multiple stakeholders (e.g. customer, product operations, marketing, sales, legal/compliance, partners) to gain inputs for the product
- Partner with Product leaders to
- Assist with Product Launch decisions, including the management of all alpha/beta feedback
- Be the voice of product decisions within the organization
- Support build vs. buy decisions
- Represent the voice of the customer for assigned product area(s) demonstrating responsibilities for the end-to-end customer journeys while also advocating for trustworthy and safe AI usage
Typical Qualifications:
- Bachelor’s Degree required: Degree in Computer Science, Data Science, Business, or related field preferred
- 5+ years of product management experience
- Understanding of US healthcare / health IT environment is strongly preferred
- Experience working in an Agile environment is strongly preferred
- Strong understanding of AI/ML concepts and productization of AI features
- Familiarity with:
- Model lifecycle (training, validation, deployment, monitoring)
- Data pipelines and data quality considerations
- Experimentation frameworks
- Understanding of Responsible AI principles, model bias, and explainability
- Experience working on AI-driven or data-intensive products preferred
- Experience bringing products to market is needed
- Technical understanding (mobile, SaaS, data, APIs) – ability to check technical feasibility and timelines and remove technical development barriers
- Excellent verbal and written communication skills with the ability to translate complex concepts into clear business value
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- Bachelor's Degree in Computer Science, Data Science, Business, or related field
- 5+ years of product management experience
- Understanding of US healthcare / health IT environment
- Experience working in an Agile environment
- Strong understanding of AI/ML concepts
- Experience bringing products to market
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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