ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What to Expect:
Assist with baseline management activities, including reviewing data requirements, documentation expectations, product rules, and enhancement impacts to ensure the KYC Registry remains aligned with customer, regulatory, and operational needs.
Support the implementation of new product enhancements by helping with requirement clarification, impact assessment, testing support, and rollout preparation.
Help capture, structure, and follow up on customer and internal stakeholder feedback, including input from User Group discussions.
Collaborate with cross-functional teams such as KYC Operations and Product Delivery Squads.
Participate in continuous improvement initiatives to enhance the usability, quality, and customer experience of the KYC Registry.
What will make you successful:
Interest in product management, customer experience, Know Your Customer & Compliance.
Good analytical skills, with the ability to review information and summarize key points clearly.
Good communication skills, with the ability to explain information in a clear and simple way.
Curious, proactive, and willing to learn how the product works and how customers use it.
Comfortable working with Excel, PowerPoint, and collaboration tools.
Familiarity with Jira, Confluence, or Power BI would be an advantage.
Able to work independently with guidance and collaborate well with different teams.
Organized, flexible, and willing to support continuous improvement activities
Additional Info:
Proper training will be provided.
Hybrid working
Convenient location near LRT train station
What we offer
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.
Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).
All requests are confidential and will not affect your candidacy.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Skills Required
- Interest in product management, customer experience, Know Your Customer (KYC) and compliance
- Good analytical skills with ability to review information and summarize key points
- Good communication skills; able to explain information clearly and simply
- Curious, proactive, and willing to learn how the product works and how customers use it
- Comfortable working with Excel, PowerPoint, and collaboration tools
- Familiarity with Jira, Confluence, or Power BI
- Able to work independently with guidance and collaborate well with different teams
- Organized, flexible, and willing to support continuous improvement activities
What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services. We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance. Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories. SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern. For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
