Product Management Director - Elder & Family Segment

Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Management Director - Elder & Family Segment, you will lead innovation through the development of products and features that delight customers. You will leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your focus will be on protecting elder customers from fraud and scams, designing products, features, and services to support these customers, their families, and the sandwich generation. You will collaborate with Chase businesses, external stakeholders, fintechs, regulators, and trade associations, delivering capabilities and resources that help Chase protect elder or vulnerable customers and their family members. As a leader, you will advocate for this customer segment, challenge existing thinking, and inspire cross-Chase teams to create innovative solutions that make Chase the best bank for elders and their families.
Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, business growth targets, and builds business cases
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance, is accountable for investing in enhancements to achieve business objectives, oversees the roadmap, vision, development, execution, and risk management.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Leverage data and insights to influence enterprise-wide communications, equipping bankers, customers, and family members with educational resources to promote financial caregiving, protect financial futures, and identify and report financial abuse incidents.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation in partnership with Corporate Development.
• Track elder and vulnerable customer trends, bills, and potential regulations through partnerships with Government Relations, Legal, and trade associations.
• Collaborate with the Global Security Vulnerable Adult Investigations team, Fraud and Claims Operations, Risk Management, and Legal to understand current scams affecting customers and identify opportunities for communications, system enhancements, or capabilities to prevent victimization.
• Work with the Trust and Security organization to advocate for Consumer Banking branch-focused initiatives.
• Serve as the Elder or Vulnerable Champion for Consumer Banking (Branch and Virtual Banking) within the Regulatory Operations Oversight team, conducting annual policy and standard reviews and evaluating Consumer Banking procedures and training to ensure compliance

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Exceptional critical thinking abilities and strong executive communication skills, both written and verbal.
• Demonstrated success in collaborating with and influencing a diverse range of stakeholders within the bank.
• Experience in engaging with external stakeholders, such as federal and state governments or trade associations.
• Experience in close collaboration with line of defense partners, including Risk, Controls, and Legal teams.
• Proven capability to excel and adapt in an ambiguous and highly matrixed environment.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Bachelor's degree
• Visionary Strategist

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.