Product Lifecycle Governance Manager

This role is within the Product Lifecycle Management Framework team, part of our Group Retail Products function. The team is responsible for setting minimum control requirements to appropriately manage risk for product design, sales, and servicing teams across Nationwide, as well as managing the group’s product governance framework.

We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 25 and 35 hours.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Northampton or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

In this role, you will help shape and strengthen the organisation’s product governance framework, with a focus on continuous improvement and high standards of regulatory compliance, including Consumer Duty. You will take a proactive role in ensuring there is effective oversight across the full product lifecycle, from design through to ongoing operation.

You will work as a trusted advisor to the business, supporting the development of clear, enterprise-wide policy expectations and offering guidance on complex governance matters. Part of this role involves maintaining oversight of wider framework activity, identifying emerging risks and issues and escalating these appropriately to senior management.

You will also support the design and ongoing embedding of an effective end-to-end risk and control environment for product lifecycle risks. Through clear and insightful reporting, you will enable Accountable Executives to manage risk effectively and demonstrate their regulatory accountabilities with confidence.

Alongside this, you will work closely with senior leaders across a range of risk and governance activities, including issue management, regulatory evidence, and support for key governance and management forums. This provides regular exposure to senior decision-makers and the opportunity to influence outcomes at an enterprise level.
 

About you

For this role, you will have:

• Demonstrable experience in financial services, with a good understanding of retail products and how they are designed, distributed and serviced, gained through operational, product, distribution and/or servicing roles

• Governance, risk and control experience, with a good understanding of policy management, governance frameworks, and/or end-to-end risk and control design, particularly across operational and conduct risk

• Highly effective communication skills and the ability to clearly explain complex risk and governance topics both verbally and in writing, tailored for senior stakeholders across multiple business areas and also risk functions

• Proven stakeholder management skills, with experience influencing and working collaboratively with senior stakeholders, demonstrating attention to detail, credibility, and commercial awareness in delivering high-quality outcomes

• Excellent analytical and reporting capability, with a proven ability to identify themes, apply sound judgement, and produce succinct, insightful reporting that enables senior leaders to understand and manage risks effectively

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. 

Please note that should you be successful in securing this role, the job title on our internal systems will be Transformation & Governance Manager