Product Lead

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY

The Product Lead is responsible for owning and driving delivery of web application capabilities across the user interface, APIs, and backend jobs that support core business workflows, user actions, and downstream system updates. This role partners closely with business stakeholders, engineering, QA, data teams, data scientists, and Product Management to translate business priorities into actionable features, user stories, and operational requirements. The Product Lead manages the application backlog, aligns enhancements and defect resolution to business outcomes, and ensures delivery supports usability, reliability, control, and adoption across the supported platform. This role plays a key part in connecting product direction with execution for business-critical web applications that depend on coordinated front-end, service, and backend processing components.

POSITION RESPONSIBILITIES

• Own and manage the product backlog across web application features, APIs, and backend job-based workflows, ensuring priorities are aligned to business value, operational stability, and roadmap commitments.
• Translate business needs and product strategy into detailed features, user stories, workflow requirements, and acceptance criteria for user-facing functionality and supporting application services.
• Partner with engineering, QA, data teams, data scientists, and business stakeholders to deliver enhancements and fixes across web interfaces, application APIs, and backend processing jobs.
• Drive prioritization of usability improvements, operational fixes, and new capabilities that improve user workflows, submission controls, configuration management, and decision support.
• Coordinate dependencies across upstream data platforms, downstream integrations, authentication, operational support, and platform services required for end-to-end application delivery.
• Work closely with stakeholders to gather requirements, validate workflows, clarify business rules, and ensure delivered solutions support intended operational outcomes.
• Support planning and execution for releases, defect remediation, user acceptance testing, and post-release validation for web application changes.
• Monitor and communicate backlog status, delivery progress, risks, dependencies, and tradeoffs across application initiatives.
• Help define and document workflow expectations, user interactions, API behaviors, and operational process requirements to improve clarity and delivery readiness.
• Partner with technical leads and support teams to drive continuous improvement in application reliability, usability, observability, and issue response.
• Ensure delivered capabilities align with enterprise standards for security, compliance, supportability, and change control.
• Perform other job-related duties as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Computer Science, Information Systems, Business Administration, or related field

EXPERIENCE

• Minimum of 5 years of experience in product management, product ownership, business analysis, or related discipline supporting enterprise applications or digital products.
• Experience working with software products spanning user interfaces, APIs, and backend or job-based processing components.
• Experience translating business requirements into detailed user stories, functional requirements, workflow definitions, and acceptance criteria.
• Experience working in agile delivery environments and partnering closely with engineering, QA, and business stakeholders.
• Experience managing product backlogs and supporting end-to-end delivery of application enhancements, operational fixes, or workflow improvements.

Preferred:

• Experience supporting business-critical platforms that combine analyst-facing workflows, operational controls, and system integrations.
• Experience working with enterprise web applications, service-based integrations, and job-driven operational processes.
• Experience supporting platforms with frequent releases, defect triage, and close user feedback loops.
• Experience working across multiple teams and systems to manage dependencies in complex operational environments.

COMPETENCIES & SKILLS

• Strong product ownership and problem-solving skills, with the ability to manage competing priorities across user experience, delivery, and operational needs.
• Ability to translate business workflows and operational needs into clear, actionable requirements and measurable outcomes.
• Effective collaboration across engineering, QA, operations, data teams, data scientists, and business teams to drive aligned delivery.
• Clear and concise communication, able to bridge technical and non-technical stakeholders.
• High attention to detail in workflow design, backlog readiness, issue tracking, and acceptance criteria quality.
• Ability to prioritize and manage multiple enhancements, incidents, and dependencies in a fast-paced environment.
• Ownership mindset with a focus on accountability, delivery outcomes, and continuous improvement.
• Working knowledge of software delivery, release coordination, operational support considerations, and change management principles.

CERTIFICATIONS & LICENSES

Preferred:

• Certified Scrum Product Owner (CSPO) or equivalent Agile product ownership certification.
• Professional certification in business analysis, agile delivery, or product management is a plus.
• Certification in cloud, software delivery, or application lifecycle management is a plus.
• Relevant certifications in agile, release management, or digital product delivery are preferred but not required.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.