We are looking for a talented and experienced professional to join our team as an Assistant Manager. In this role, you will play a crucial part in managing and supporting our technology infrastructure, ensuring smooth operations and optimal performance. Your expertise in application server management, web services, and production support will be instrumental in driving our department's success.
Position: Product Lead (Production Engineering)
Location: US Remote
Salary: $90K - $110K + bonus
https://planetexl.exlservice.com/USBenefits/
Responsibilities- Provide expert production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, and issue resolution.
- Manage and optimize Apache and Microsoft IIS web services, ensuring efficient site configuration, application pool management, and SSL certificate handling.
- Support SFTP/SSH file transfer systems, addressing user access, key management, and connectivity issues to facilitate secure data movement.
- Handle Active Directory-related tasks, such as user/group account management and authentication issue resolution, integrating with applications.
- Coordinate and support code deployments/moves across environments, working closely with development teams to ensure successful releases.
- Utilize Broadcom CA Workload Automation to create and manage batch jobs, optimizing workload distribution across UAT and PROD environments.
- Troubleshoot production incidents across the full stack, from web servers to databases, and collaborate with cross-functional teams to implement permanent fixes.
- Monitor production systems using advanced tools and respond promptly to alerts, ensuring system reliability and performance.
- Participate in change management processes, ensuring that production changes adhere to established controls and best practices.
Graduate or Equivalent Experience Minimum 8 years of experience in a similar role, with a strong background in application server management and production support.
- Extensive hands-on experience with Oracle WebLogic and GlassFish application servers, particularly in non-production environments.
- Proficiency in Microsoft IIS and web server administration, including site configuration and optimization.
- Solid understanding of SFTP/SSH server administration and secure file transfer troubleshooting techniques.
- Working knowledge of Oracle Database and Microsoft SQL Server, including connectivity, SQL, and performance tuning.
- Experience with Active Directory administration and troubleshooting authentication/authorization issues.
- Proven track record in performing and supporting code deployments/releases in both non-prod and production environments.
- Strong troubleshooting skills across application, middleware, database, and infrastructure layers.
- Familiarity with Windows and Linux operating systems in a production support context, including scripting experience (PowerShell, Bash, or Python).
- Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.5 Years
Skills Required
- Graduate degree or equivalent experience
- Minimum 8 years of experience in a similar role
- Hands-on experience with Oracle WebLogic and Eclipse GlassFish application servers
- Proficiency in Microsoft IIS and web server administration
- Experience with SFTP/SSH server administration and secure file transfer troubleshooting
- Working knowledge of Oracle Database and Microsoft SQL Server, including connectivity, SQL, and performance tuning
- Experience with Active Directory administration and authentication or authorization troubleshooting
- Experience supporting code deployments and releases in non-production and production environments
- Strong troubleshooting skills across application, middleware, database, and infrastructure layers
- Familiarity with Windows and Linux operating systems in production support
- Scripting experience with PowerShell, Bash, or Python
- Excellent communication and collaboration skills with technical and non-technical stakeholders
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
.png)
