Summary
We’re seeking a mission-driven Product Lead, Customer Experience to improve how providers, patients, and their families experience GeneDx's products and services. In this role, you will lead strategic and tactical initiatives within your product area to deliver exceptional user experiences. You will bring a customer-centric approach to problem solving, and bring innovative solutions that solve user pain points. Your impact will not end at the business case — you will partner with engineering, clinical experts, and commercial as your counterparts, to turn ideas into scalable digital and physical experiences that drive meaningful business impact. You will find creative ways to pilot and experiment with new ideas to accelerate the cycle of fail fast and learn.
Your experience leading products across consumer tech or digital health will enable you to understand our business. Your familiarity with fundamentals of product management and user experience will ensure that we deliver industry-leading products at scale.
Job Responsibilities
- Become an expert in GeneDx’s customer-facing products and services; identify opportunities to improve workflows and experiences to drive business impact.
- Contribute to the product strategy process and roadmap that improves the experience of our customers.
- Translate business and user problems into clear product requirements, milestones, MVP scope, and measurable success criteria.
- Ensure predictable and low-risk delivery to end users by supporting coordination across program management, product owners, engineering, clinical operations, customer experience, and commercial team counterparts.
- Be a supportive and innovative strategic partner for collaborators across the business.
- Demonstrate leadership, collaboration, and influence skills by confidently representing users and making decisions that improve their experience.
Objectives
- Identify opportunities to improve the user experience of existing products, services, and workflows.
- Develop innovative new products, features, and approaches to address user needs and pain points.
- Deliver solutions on time that achieve measurable business impact
Education, Experience, and Skills
- Typically requires 6-8 years of experience in product management, product development, user experience, or product design.
- Demonstrated success leading projects throughout the product lifecycle: identifying customer needs, designing solutions with cross-functional stakeholders, contributing to product strategy and owning product roadmaps, collaborating on development and go-to-market strategies, and measuring product impact.
- Experience breaking down complex human processes into clear user journeys.
- Ability to rapidly prototype ideas to bring products or workflows to life, leveraging AI tools where appropriate, to bring products, features or workflows to life.
- Strong communication skills, both written and verbal. Ability to tailor communication to your audience – communication can be tactical and technical with engineering, or more strategic with organization-wide leadership.
- Strong interpersonal skills, with demonstrated ability to influence cross-functionally
- High intellectual curiosity and obsession with understanding and solving customer needs
- Ability to learn quickly, think creatively, and adapt to change under pressure to meet deadlines
#LI-REMOTE
At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.
Here’s what you can expect day to day:
1. Play like a champion (step up, redefine what’s possible, own it)
We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.
We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.
We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.
If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx.
We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
GeneDx is a place where people from all backgrounds can make an impact.
All privacy policy information can be found here.
Skills Required
- 6-8 years of experience in product management, product development, user experience, or product design
- Demonstrated success leading projects throughout the product lifecycle
- Experience identifying customer needs and designing solutions with cross-functional stakeholders
- Experience contributing to product strategy and owning product roadmaps
- Experience collaborating on development and go-to-market strategies
- Experience measuring product impact
- Experience breaking down complex human processes into clear user journeys
- Ability to rapidly prototype ideas and leverage AI tools where appropriate
- Strong written and verbal communication skills
- Strong interpersonal skills and ability to influence cross-functionally
- Intellectual curiosity and focus on understanding and solving customer needs
- Ability to learn quickly, think creatively, and adapt to change under pressure
GeneDx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GeneDx and has not been reviewed or approved by GeneDx.
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Parental & Family Support — Family-building benefits and extended paid parental leave are highlighted as standout features of the package. Feedback suggests these offerings are a notable strength for employees planning families.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage with behavioral-health resources and virtual care is described as robust. Feedback suggests health coverage is often viewed favorably relative to other elements of compensation.
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Retirement Support — A 401(k) with employer match is included as part of the core offering. Feedback suggests this support enhances the perceived value of total rewards for many roles.
GeneDx Insights
What We Do
GeneDx is focused on delivering personalized, actionable insights that improve health outcomes. We sit at the intersection of diagnostics and data science, pairing decades of genomic expertise with an unmatched ability to interpret clinical data at scale. Our exome and genome testing is among the best in the industry. We expect that it will be even more advanced in the future with the help of Centrellis®, our innovative health information platform. Powered by millions of medical records, Centrellis® integrates digital tools with artificial intelligence to ingest and synthesize clinical and genomic data. As a result of our robust test menu, including our exome and genome testing, and the comprehensive insights generated by Centrellis®, we are developing a more complete understanding of complex disease than ever before. This translates to faster diagnosis, more effective treatment plans, and enhanced drug discovery. Our offerings help a whole spectrum of healthcare partners -- clinicians, researchers, health systems, pharmaceutical companies, and payors -- improve patient experiences and advance population health
