Product Knowledge Manager DI (VIE)

⭐The Job :

On a daily basis, you'll alternate between support, internal product knowledge and side-projects :

• Handle incoming requests from internal teams (CS Care first, then Sales, Onboarding…) — qualify them, prioritize them, and know what can wait.
• Investigate product bugs and limitations: reproduce, understand, document — then escalate cleanly to Support Engineers with a solid case (logs, context, hypotheses).
• Partner with Product Managers and Tech on the right solutions, then measure their real impact on internal users.
• Design training sessions — both onboarding and continuous learning. Each role (CSM, Sales, Onboarding) has its own product learning path.
• Build and maintain the internal documentation on Notion — articles, videos, quizzes. Think of it as a real editorial product, with users and metrics.
• Orchestrate internal communication around new features: you make a feature understandable and actionable for 100+ teammates.

Concrete examples: structuring an onboarding learning path for new CSMs, spotting a recurring pattern in CS Care tickets and proposing a durable fix, writing the documentation for a new payment feature ahead of release.
How we work in the team :


• 12 PKMs, international team covering all Agicap markets (FR, IT, ES, DE, UK…).
• Daily sync within the sub-team to align on priorities and ongoing projects.
• Monthly sync with Product Managers on upcoming features.
• Manager: Matteo, based in Milan — the team operates in English day-to-day (Italian is a nice plus).
• AI in our daily workflow: we actively integrate AI (Claude, internal agents) to speed up ticket resolution, structure documentation, and surface patterns across requests — it's a real continuous improvement project.
• Springboard mindset: many internal doors open from this role, especially toward Product Management.

 

🎯 Who we're looking for :

We're targeting a junior / end-of-studies profile (0–2 years), with concrete signals rather than a perfect CV:

• Background in engineering, Computer Science, or a Master's in economics/finance with a tech / banking specialization — what matters most is that APIs, JSON, and an IDE like VS Code don't scare you.
• Initial experience (internship, school project, side project) in project management, product, tech support, or ticketing.
• Comfortable with context switching: you can move from a bug investigation to a training session to a product meeting in the same morning.
• Comfortable in a fast-paced and demanding environment: the rhythm is sustained, requests come in continuously.
• Owner mindset: you see your topics through to the end, you don't drop an investigation halfway.
• Key soft skills: resilience, humility, curiosity, pedagogy, rigor, ability to prioritize.
• Languages :
• Fluent English required (international team) 
• Italian, French, or German: a real plus.

⭐ The technical context you'll encounter :

• Daily tools: Notion (documentation), ticketing tools, Frequent use of VS Code to dig into raw data.
• Technical formats you'll need to grasp:
• REST APIs, JSON, basic application logs.
• Endpoints and related tools (Swagger, Postman...)
• Business domain: banking connectivity :
• Open Banking, aggregators, PSD2, a rich and exciting field, which we'll teach you in-house.
• Bank File Connectivity (Ebics, Swift

🎁 What we offer :

An internship in Milan at a fintech scale-up growing fast internationally (8 countries, 8,000+ customers).
A role at the heart of the product with rare cross-functional exposure for an intern: Tech, Product, CS, Sales, Marketing.
Real PM springboard: 5 PKMs have moved into Product Manager roles after an average of 2 years. It's our best internal product school.
High-level discussions on substantive topics: banking connectivity, product reliability, scaling.
Milan offices, meal vouchers, health insurance, and the ecosystem of a scale-up that invests in its talent.
Start date: September

⏳ Hiring process

Screening with me Théo (Senior Talent Acquisition ) — 30 min to discuss your background and motivation.
First interview with Romain (culture fit, Agicap vision, role understanding) — 45 min.
Second interview with  Matteo — live case study (prioritization + analysis, doc to read beforehand) — 1h.