⭐The Job :
- Handle incoming requests from internal teams (CS Care first, then Sales, Onboarding…) — qualify them, prioritize them, and know what can wait.
- Investigate product bugs and limitations: reproduce, understand, document — then escalate cleanly to Support Engineers with a solid case (logs, context, hypotheses).
- Partner with Product Managers and Tech on the right solutions, then measure their real impact on internal users.
- Design training sessions — both onboarding and continuous learning. Each role (CSM, Sales, Onboarding) has its own product learning path.
- Build and maintain the internal documentation on Notion — articles, videos, quizzes. Think of it as a real editorial product, with users and metrics.
- Orchestrate internal communication around new features: you make a feature understandable and actionable for 100+ teammates.
- 12 PKMs, international team covering all Agicap markets (FR, IT, ES, DE, UK…).
- Daily sync within the sub-team to align on priorities and ongoing projects.
- Monthly sync with Product Managers on upcoming features.
- Manager: Matteo, based in Milan — the team operates in English day-to-day (Italian is a nice plus).
- AI in our daily workflow: we actively integrate AI (Claude, internal agents) to speed up ticket resolution, structure documentation, and surface patterns across requests — it's a real continuous improvement project.
- Springboard mindset: many internal doors open from this role, especially toward Product Management.
On a daily basis, you'll alternate between support, internal product knowledge and side-projects :
Concrete examples: structuring an onboarding learning path for new CSMs, spotting a recurring pattern in CS Care tickets and proposing a durable fix, writing the documentation for a new payment feature ahead of release.
How we work in the team :
🎯 Who we're looking for :
- Background in engineering, Computer Science, or a Master's in economics/finance with a tech / banking specialization — what matters most is that APIs, JSON, and an IDE like VS Code don't scare you.
- Initial experience (internship, school project, side project) in project management, product, tech support, or ticketing.
- Comfortable with context switching: you can move from a bug investigation to a training session to a product meeting in the same morning.
- Comfortable in a fast-paced and demanding environment: the rhythm is sustained, requests come in continuously.
- Owner mindset: you see your topics through to the end, you don't drop an investigation halfway.
- Key soft skills: resilience, humility, curiosity, pedagogy, rigor, ability to prioritize.
- Languages :
- Fluent English required (international team)
- Italian, French, or German: a real plus.
We're targeting a junior / end-of-studies profile (0–2 years), with concrete signals rather than a perfect CV:
⭐ The technical context you'll encounter :
- Daily tools: Notion (documentation), ticketing tools, Frequent use of VS Code to dig into raw data.
- Technical formats you'll need to grasp:
- REST APIs, JSON, basic application logs.
- Endpoints and related tools (Swagger, Postman...)
- Business domain: banking connectivity :
- Open Banking, aggregators, PSD2, a rich and exciting field, which we'll teach you in-house.
- Bank File Connectivity (Ebics, Swift
🎁 What we offer :
- An internship in Milan at a fintech scale-up growing fast internationally (8 countries, 8,000+ customers).
- A role at the heart of the product with rare cross-functional exposure for an intern: Tech, Product, CS, Sales, Marketing.
- Real PM springboard: 5 PKMs have moved into Product Manager roles after an average of 2 years. It's our best internal product school.
- High-level discussions on substantive topics: banking connectivity, product reliability, scaling.
- Milan offices, meal vouchers, health insurance, and the ecosystem of a scale-up that invests in its talent.
- Start date: September
⏳ Hiring process
- Screening with me Théo (Senior Talent Acquisition ) — 30 min to discuss your background and motivation.
- First interview with Romain (culture fit, Agicap vision, role understanding) — 45 min.
- Second interview with Matteo — live case study (prioritization + analysis, doc to read beforehand) — 1h.
Skills Required
- Background in engineering, Computer Science, or Master's in economics/finance with tech specialization
- Initial experience in project management, product, tech support, or ticketing
- Fluent English
- Comfortable with REST APIs, JSON, and using VS Code
- Comfortable in a fast-paced environment
What We Do
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Here is a 2 minute overview of what we do : https://youtu.be/9VztdsTKMwg Agicap is one of the fastest scale ups in Europe, with over 8000 customers, 600 employees, $180m raised and fast revenue growth. Agicap is now launching in North America with the opening of an office in Austin, Texas. We already convinced 100+ customers in North America. Product-market fit is validated, it is now a matter of accelerating revenue generation with a local team. The ambition is to create a Hub in Austin with 100+ people over the next couple of years.
Why Work With Us
- Entrepreneurial adventure with the opportunity to launch the North American market - Unique company culture: meritocracy, high standards, continuous learning - A top-tier Sales Academy in a dynamic and growth-focused work environment.
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