Product Install Manager (ECI)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Responsible for the timely and successful installation of KLA products at customer sites.  This primarily includes the scheduling of resources and the management of the overall installation (Tier1) and post Installation (Tier-2) process.
• Directly manages a team of Product Install Engineers and Application Engineers, provides directions to employees according to established policies and management guidance
• Oversee installation performance to ensure projects are completed according to plan. Proactively escalate issues to the appropriate functional groups and collaborate with HQ and Technical Support to resolve technical escalations, ensuring timely Warranty Start.
• Escalate installation activities to the KLA Service Product Install Manager as needed. Schedule and participate in SAMs and communicate project status to all stakeholders and upper management.
• Engage frequently with subordinates, customers, and management-level peers, delivering technical presentations on project status, schedules, and outcomes.
• Drive achievement of strategic objectives, including Cost of Install, Cost of Pre-warranty, Install Cycle Time, On-Time Install, and OOBQ.
• Manage costs through effective resource allocation, installation case management, and cross-charge oversight.
• Review installation documentation (eQuality checklists, NCs, pass downs) for accuracy and completeness.
• Attend meetings and prepare presentations and reports for KLA Service HQ and local Operations Management, providing clear updates on business status.

Minimum Qualifications

• BS/MS degree with applicable experience. 
• 3-5 years of work experience in supporting comparable capital equipment for the semiconductor industry is required.
• Project management and organizational skills
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Good interpersonal/communication skills in understanding customer needs.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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