Job Summary: The Product Information Specialist is responsible for executing product information, content enrichment, and data quality initiatives that support exceptional customer experiences across digital and operational channels. This role plays a critical part in improving product discoverability, navigation, search, filtering, merchandising, and overall eCommerce performance by ensuring product information is accurate, complete, and aligned with established product information standards. This role serves as a key execution resource supporting website redesign initiatives, product transformations, assortment expansion, content enrichment programs, and ongoing product information management activities.
Essential Job Functions and Duties:
- Execute product authoring, maintenance, enrichment, publication, and retirement activities throughout the product lifecycle
- Support assortment growth initiatives by onboarding and enriching new products, supplier assortments, and expanded product lines
- Acquire, validate, normalize, enrich, and maintain product information from suppliers, manufacturers, data aggregators, AI-generated content, and internal sources
- Maintain product specifications, descriptions, images, documents, attributes, classifications, and support product content across systems
- Execute product mapping, category assignments, SKU and product classification initiatives
- Execute attribute mapping, attribute assignment, inheritance models, and ongoing maintenance of category-level attribute frameworks
- Validate products against established taxonomy, classification, attribute, and content governance standards
- Monitor and maintain product eligibility standards across eCommerce, marketplaces, syndication partners, and other digital channels
- Identify products that fail eligibility, enrichment, content, attribute, or quality standards and execute corrective actions
- Conduct data quality audits to improve completeness, consistency, accuracy, and usability
- Support creation and maintenance of product relationships including accessories, alternatives, substitutes, related items, and cross-sell opportunities
- Support development and implementation, migration, validation, testing, training, and ongoing administration activities
- Support the planning and executing product launches, including developing launch plans, coordinating cross-functional teams (such as product development, sales, and marketing), creating marketing materials, and organizing launch events or campaigns
- Execute product data migration, mapping, transformation, cleansing, and validation activities across systems
- Assist with development and documentation of product information standards, processes, operating procedures, and eCommerce data models
- Coordinate with suppliers and internal stakeholders to obtain, validate, and improve product information
- Support continuous improvement efforts focused on customer experience, product information quality, operational efficiency, and digital growth
- Other duties as assigned
Position Qualifications and Experience:
- Bachelor's degree or equivalent experience in Business, Merchandising, Marketing, Communication, Data Management, eCommerce, or related field
- 3+ years of experience in product content management, product information management, merchandising operations, eCommerce, master data, or related disciplines
- Experience with search, recommendation, personalization, merchandising, or digital experience platforms
- Experience working with supplier, manufacturer, and third-party data aggregator content feeds, including data mapping, transformation, standardization, enrichment, and validation activities to improve product content quality, attribute coverage, and overall product information completeness
- Experience working with large SKU catalogs and detailed product information
- Experience performing general product enrichment, data cleanup, mapping, validation, and maintenance activities
- Strong understanding of classification, attributes, product content, and customer-facing product experiences
Skills/Abilities:
- Excellent organizational skills
- Highly detail-oriented and process driven
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office Suite or similar software
- Advanced proficiency in Excel
- Strong proficiency in spreadsheets, data organization, and digital systems
- Ability to manage multiple projects and deadlines with minimal oversight
- Comfortable learning new systems, process, and workflows quickly
Physical Demands/Work Environment:
- Works independently with little supervision or in a collaborative team environment
- Prolonged computer use, spreadsheets, and product platforms
- Participate in required company safety programs, training programs and PPE guidelines
Skills Required
- Bachelor’s degree or equivalent experience in Business, Merchandising, Marketing, Communication, Data Management, eCommerce, or a related field
- 3+ years of experience in product content management, product information management, merchandising operations, eCommerce, master data, or related disciplines
- Experience with search, recommendation, personalization, merchandising, or digital experience platforms
- Experience working with supplier, manufacturer, and third-party data aggregator content feeds
- Experience with data mapping, transformation, standardization, enrichment, and validation activities
- Experience working with large SKU catalogs and detailed product information
- Experience performing product enrichment, data cleanup, mapping, validation, and maintenance activities
- Strong understanding of classification, attributes, product content, and customer-facing product experiences
- Proficiency in Microsoft Office Suite or similar software
- Advanced proficiency in Excel
- Strong proficiency in spreadsheets, data organization, and digital systems
- Excellent organizational, written, verbal communication, analytical, and problem-solving skills
- Ability to manage multiple projects and deadlines with minimal oversight
- Ability to learn new systems, processes, and workflows quickly
What We Do
MobilityWorks is a leading retail sales and service provider of wheelchair accessible vans, cars, and SUV’s. Through our national network of over 90 locations, we have the largest inventory of vehicles, along with other products that improve mobility. Through our personalized approach, we work with each customer so that they receive the best solution for their needs. We believe every person deserves to be connected to who and what matters most in their lives. Led by Bill Koeblitz, the MobilityWorks team has revolutionized the wheelchair van industry by establishing well-managed locations that feature trained mobility consultants, quality service staff and a wide selection of accessible vehicles to choose from. The vision for MobilityWorks is continued growth and expansion of our customer reach throughout the country. MobilityWorks is also a leader in the sales of commercial wheelchair vans to Healthcare, Senior Living, Non-Emergency Transport, and other markets. Our manufacturing division (Driverge) has facilities in Ohio and Kansas which are Lean Certified and build vans of unparalleled safety and quality. Driverge works closely with OEM partners Ford, Ram/Chrysler, Mercedes and Toyota to build on more vehicle platforms and offer more upfit choices than any other manufacturer.
