Product Implementation Manager

Job Description:

The Product Implementation Manager is responsible for the full lifecycle management of customers for Dow Jones’ Third Party Risk Management (TPRM) suite of products, from pre-sales support through to business-as-usual operational management of the client requirements. 

A key aspect involves developing tailored compliance processes that align with each client's unique policies and procedures. You'll lead all related activities, including the creation of Functional Specifications and project management activities. Furthermore, you will be responsible for managing the client change management process throughout the entire client relationship, ensuring their ongoing needs are met.

Overall, the Product Implementation Manager will ensure that client implementations are delivered on time and within budget, while also managing the ongoing relationship and change management process.

This position reports to the Product Implementation Director, EMEA.

 

 You Will:

• Act as the primary operational contact for customers and responsible for the oversight of day-to-day management of TPRM implementations in assigned clients. 

• Present solutions and proposals for customer approval and provide training on the final solution.

• Drive implementation of TPRM Products by tracking activity, resolving any problems that might arise. With responsibility for key project deliverables (Functional Specifications, User Acceptance Testing) and project planning/budget tracking.

• Support integration for our SAAS products

• Provide regular feedback to the Sales team during the implementation phase, escalating any changes that customers want to make that may have commercial implications.

• Manage multiple customer implementations, whilst maintaining high levels of customer engagement.

• Define and document concise functional specification documentation for approval by the customer for all implementations of TPRM Products or subsequent change requests.

• Assist in the scoping and budget requirements of new implementations and change request projects.

• Serve as liaison between the customers, sales and technical teams in the coordination, communication and delivery of all new implementations or changes to existing services.

• Ensure that all company and department processes and policies are adhered to

• Conduct insightful analysis into ongoing or one-time operational issues - highlighting relevant business trends and opportunities for improvement.

• Understand customer and industry demand and provide feedback to inform the functional development of Dow Jones’ TPRM platforms.

You Have:

• College degree strongly preferred (degree in business technology, business or law would be an advantage)

• Relevant post-graduate commercial experience

• Demonstrated proficiency in delivering technical products and training to individuals with non-technical backgrounds.

• Proficiency in French is strongly desired

• Enthusiasm for finding the right solutions for customers

• Extensive interpersonal, planning and cross-group coordination skills at all levels

• Ability to work on multiple, diverse projects simultaneously

• Ability to define goals and milestones clearly, with a proven track record of delivery

• Demonstrated ability to synthesize broad and complex information

• Experience with project management tools desired

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Lifestyle programs & Wellness Resources

• Education Benefits

• Family Care Benefits & Caregiving Support

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Risk

Job Category:

IT, Telecom & Internet

Union Status:

Union role