Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Product Hardware Technical Support Specialist
Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Location: New York City, NY
Hybrid Schedule: 3 days in office / 2 days at home weekly
Job Summary
The Product Hardware Technical Support Specialist is responsible for providing technical support for product hardware to assist internal teams (sales, engineering, content, …) teams and trade shows with shipping, configuration, setup, and maintenance. This includes working closely with sales and other internal teammates to ensure that they receive the correct hardware and that it is properly configured to meet their needs. The Technical Support Specialist will also travel to trade shows to set up and maintain product hardware booths and displays.
What You’ll Do
- Collaborate with sales representatives to ensure that they receive the correct hardware and that it is properly configured to meet their needs.
- Work out of a Jira project to ensure all internal requests for HW is fulfilled in a timely manner. Setup and manage a KPI around turn around time for such requests.
- Provide technical support to customers over the phone, email, and chat.
- Problem-solving skills: You are a critical thinker who can stay calm under pressure and find creative solutions to technical challenges.
- Excellent communication skills: You can explain complex technical concepts to non-technical audiences concisely.
- Troubleshoot and resolve hardware issues.
- Work closely in Salesforce to order correct equipment from our warehouse. Understand logistics around shipping using FedEx or UPS
- Travel to trade shows to set up and maintain product hardware demonstrations and displays. Maintain and Manage our Innovation Centers with product and technology showcase booths
- Provide training to sales representatives and trade show staff on product hardware.
- Keep up to date on the latest product hardware and technologies.
What We Need
- Extensive knowledge in Computer Science, Information Technology, or a related field.
- 2+ years of experience in technical support.
- Experience with product hardware installation, configuration, and troubleshooting.
- Familiarity with Android OS and Linux OS setup (Tools like Adb, Screen share from Android)
- Excellent customer service and communication skills. Be able to set the right expectation with our internal customers.
- Ability to work independently and as part of a team.
- Ability to travel frequently.
Desired Qualifications
- Experience working in a fast-paced environment.
- Experience with trade show setup and maintenance.
- Experience with product demos.
- Experience with training and development.
- Experience with project management.
What You'll Need to Succeed
- Deep curiosity.
- Ability to prioritize across multiple internal and external priorities.
- Attention to detail.
- Ability to balance collaboration and independence in a high-energy environment.
- Ability to communicate complex ideas simply.
Base Salary Band: $50,481 - $96,685
Compensation: At PatientPoint We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location and professional experience, which can cause your compensation to vary. The range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “Why PatientPoint?” at the end of this job description.
About PatientPoint:
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.
Latest News & Innovations:
- Named A Best Place to Work Across Multiple Prestigious Platforms! Read More
- Featured on Built In's article "Companies That Pay Well". Read More
- Now Culture Content Certified by VentureFizz. Read More
What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
Top Skills
What the Team is Saying
What We Do
At PatientPoint, we're transforming every doctor-patient interaction with cutting-edge, technology-driven solutions designed to improve health outcomes and quality of life. By delivering impactful, digital, in-office patient education at no cost to physicians across the country, we empower healthcare professionals to connect more meaningfully with their patients. Through partnerships with trusted healthcare brands like Pfizer, P&G, Sanofi, Merck, NatureMade, and Bristol Myers Squibb, we’re making a real difference. Our mission to empower better health guides everything we do, reaching over 750 million patient visits each year and driving healthier, longer lives for patients everywhere.
From the top down, we operate within a culture of collaboration and open-minded thinking. We are in it to win it as a team working together, not competing with each other. Your thoughts and ideas are equally valued by leadership and your colleagues. Our employees embody our company values: they’re trustworthy, driven, innovative and welcoming of diversity. You’ll enjoy being part of our group.
We’re always learning, and we encourage entrepreneurial thinking. We challenge the status quo and are open to new ideas from every corner of the organization. You can help make a difference in the healthcare industry by discovering groundbreaking solutions that provide value to patients, providers, and sponsors.
As a company that is still growing and always evolving, we provide plenty of career and learning potential. Here, you’ll work to advance the industry, develop your career goals and be rewarded for your efforts. It’s all within reach, because playing a key part in our success will enhance yours.
PatientPoint is the trusted and fully established leader in patient engagement platforms. Our employees are proud to include our name on their resumes. Joining us has definite advantages: stability, rewards and benefits, professional growth potential, plus the knowledge you are in the right place to do your best work.
Why Work With Us
We are a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
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PatientPoint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
PatientPoint is a remote-first company with teammates in 30+ states. Our headquarters is in Cincinnati, along with our Innovation Center in NYC offers space for in-person collaboration while we stay connected through a strong virtual culture.
