Embark with us on a journey of growth and transformation as we create exceptionally engineered technology and bring AI everywhere. As a valued team member, your adaptability and attention to detail will contribute to our drive for results and relentless pursuit of quality, ensuring we meet our customers' needs with precision.
Join us and build on our legacy of innovation and collaboration as we deliver world-changing technology that improves the life of every person on the planet.
The Product Group Hardware Governance Systems Analyst role is the first point of contact for users with questions or issues regarding asset management processes and tools.
The System Analyst will be part of the Hardware Governance and Support (HWGS) team within the Intel Products Lab Strategy Office. HWGS is responsible for the governance and support of the hardware lifecycle across all the Intel Product groups. HWGS maintains asset management policies and processes, and designs/implements improvements to mitigate risk, drive efficiency and support long-term hardware initiatives.
Key Roles and Responsibilities / skills:
- Provide 1st level support for users with questions related to Service Now (Intel Product's Pre-Production Hardware system of record) and inventory tracking business processes
- Troubleshoot and resolve application bugs escalated from users; partner with IT on required development work.
- Perform regular data updates to ensure asset management data integrity.
- Support user enhancement requests.
- Take part in system upgrade testing to ensure no impact to end users
- Document and deliver training to end users
The ideal candidate should exhibit the following behavioral traits:
- Passionate about providing excellent customer service
- Strong team player with a willingness to jump in and help wherever needed
- Detail oriented with the ability to manage multiple projects.
- Solid communication skills and an ability to work with customers across the globe.
- Strong analytical and logical problem-solving skills
- High tolerance for a dynamic work environment with rapidly changing priorities
- Ability to learn new processes and procedures quickly and train/coach others
You must possess the below minimum qualifications to be initially considered for this position. Experience would be obtained through a combination of prior education level classes, and current level school classes, projects, research, and relevant previous job and/or internship experience.
Minimum Qualifications:
Education: Associate degree in STEM or any related field
Experience:
- Candidate must have ServiceNow experience
- Excellent MS Office skills (Excel, Word, and PowerPoint)
- Experience in an IT or equivalent system or customer support role
Preferred Qualifications:
- Bachelor's Degree in STEM or any related field.
- Intel Product knowledge, including silicon and platform configurations
- Understanding of BOM data (SPEED)
- Experience with Access Governance System (AGS)
- Experience with Lab Management Portal (LaMP)
- Experience with Atlas
- Experience with BI Reporting
Interview Tips here.
By applying to this posting your resume and profile will become visible to Intel Recruiters and will allow them to consider you for current and future job openings aligned with the skills and positions mentioned above.
Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.
Intel Benefits: https://www.intel.com/content/www/us/en/jobs/benefits.html
Life Inside Intel: https://www.intel.com/content/www/us/en/jobs/life-at-intel.html
Interviewing Tips: https://www.intel.com/content/www/us/en/jobs/hiring.html
Intel’s core values: https://www.intel.com/content/www/us/en/corporate-responsibility/our-values.html?wapkw=our%20company
Job Type:Experienced HireShift:Shift 1 (United States of America)Primary Location: US, Oregon, HillsboroAdditional Locations:US, Arizona, Phoenix, US, California, Folsom, US, California, Santa ClaraBusiness group:The Silicon Engineering Group (SIG) is a worldwide organization focused on the development and integration of SOCs, Cores, and critical IPs from architecture to manufacturing readiness that power Intel’s leadership products. This business group leverages an incomparable mix of experts with different backgrounds, cultures, perspectives, and experiences to unleash the most innovative, amazing, and exciting computing experiences.Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustN/ABenefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation. Find out more about the benefits of working at Intel.
Annual Salary Range for jobs which could be performed in the US: $75,860.00-126,120.00 USD
The range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific compensation range for your preferred location during the hiring process.
Work Model for this Role
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.Intel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Intel and has not been reviewed or approved by Intel.
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Parental & Family Support — Family-building and caregiving supports are extensive, including fertility coverage, adoption assistance, paid parental leave, childcare and elder care resources, and a structured reintegration for new parents. These benefits are positioned as best-in-class elements of the package.
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Leave & Time Off Breadth — Time off includes generous PTO, a paid sabbatical after extended tenure, and multiple leave types such as family, medical, bereavement, and military. This breadth enables employees to disconnect, recharge, and manage life events.
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Retirement Support — Long-term savings are bolstered by a competitive 401(k) match and access to deferred compensation for eligible levels, alongside stock purchase opportunities. These programs are highlighted as strong tools for financial security.
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