As the Product Expert Manager at Splend, you are charged with leading a passionate team of Product Experts dedicated to driving sales, customer growth and customer success through the
promotion of Splend's vehicle subscription packages. This pivotal role is designed for a dynamic team leader who not only excels in a customer-facing sales environment but also possesses a passion for product sales, customer engagement and solution-based selling.
Your leadership will be instrumental in both guiding the effectiveness of the sales function and nurturing deep product knowledge and enthusiasm among the team. Leading by example, you will support customers throughout their sales journey, provide tailored product recommendations and collaborate with internal stakeholders to ensure customers are matched with the most suitable products and services to meet their needs.
What you'll be doing
- Cultivate strong customer relationships underpinned by technical knowledge and enthusiasm for Splend’s vehicles and subscription packages. Develop and maintain expert product knowledge and mentor team members on product features, benefits and value propositions to effectively meet customer needs;
- Drive sales excellence through proactive customer engagement, relationship management and effective solution-based selling. Provide guidance and support to team members while continuously developing professional knowledge and technical expertise;
- Ensure seamless delivery of sales activities and customer service throughout the sales process. Address customer enquiries and technical challenges promptly, fostering confidence in Splend’s products and services while encouraging innovative problem-solving within your team;
- Implement targeted sales strategies and monitor performance against sales objectives. Adjust sales approaches as needed to optimise sales outcomes, strengthen customer relationships and maximise revenue opportunities.
- Maintain rigorous oversight of the customer journey from initial enquiry through to successful onboarding and implementation, ensuring customers are matched with the most suitable products to support long-term satisfaction and retention.
- Regularly collaborate with technical specialists, team leaders, sales and regional managers and other stakeholders to align customer solutions, including sharing market insights and supporting successful project outcomes.
- Conduct product demonstrations, presentations and customer consultations while supporting team members in delivering high-quality customer interactions and achieving sales targets;
- Assist with the training, coaching and development of sales team members, sharing technical product knowledge and best-practice sales techniques to support team performance and professional growth.
What you'll bring
- Tertiary qualification in Engineering, Business, Sales, Marketing, Automotive Technology, Information Technology, or a related discipline is highly regarded. Alternatively, substantial demonstrated experience in technical sales, business development, customer solutions or a related field may be considered.
- Strong ability to understand and communicate technical product features, benefits and value propositions to customers.
- Strong ability to understand and communicate technical product features, benefits and value propositions to customers.
- Experience in consultative selling, customer relationship management and achieving sales targets.
- Proven track record of leading and mentoring sales teams in a customer-facing sales environment.
- Deep-seated passion for product knowledge, with a demonstrated ability to inspire this enthusiasm in others.
- Strong problem-solving skills with a proactive approach to addressing challenges and developing effective solutions.
- Exceptional communication and interpersonal skills, adept at building customer relationships and fostering a collaborative team environment.
- Hands-on leadership style capable of driving sales performance, customer engagement and strategic initiatives.
- Strong organisational skills with the ability to manage multiple customer interactions, sales opportunities and competing priorities;
- Strategic thinker with a knack for identifying business opportunities, anticipating challenges and developing effective sales solutions.
- High standards of professionalism and a commitment to delivering exceptional customer experiences and supporting team development.
- Comfortable commuting to our Paramatta hub daily
💰 Commission: earn based on your performance with uncapped commission
🎂 Day off for your Birthday!
🚘 Salary packaging with 15% employer contributions for Electric Vehicles
📖 Dedicated Learning & Development platform
💭 Employee Assistance Program
🎉 Socials: budget for team and company wide social initiatives
Intro with our Talent team to understand your background, aspirations, and answer your questions.
Interview with the hiring manager to discuss your experience and how it aligns with this role.
Where it applies, we’ll ask you to complete a practical case study.
Final interview to discuss Splend’s long-term vision and to check any remaining questions.
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Skills Required
- Tertiary qualification in Engineering, Business, Sales, Marketing, Automotive Technology, Information Technology, or related discipline
- Substantial demonstrated experience in technical sales, business development, or customer solutions (alternative to tertiary qualification)
- Ability to understand and communicate technical product features, benefits and value propositions to customers
- Experience in consultative selling, customer relationship management and achieving sales targets
- Proven track record of leading and mentoring sales teams in a customer-facing sales environment
- Demonstrated passion for product knowledge and ability to inspire enthusiasm in others
- Strong problem-solving skills with a proactive approach to developing effective solutions
- Exceptional communication and interpersonal skills
- Hands-on leadership style capable of driving sales performance and strategic initiatives
- Strong organisational skills with ability to manage multiple customer interactions and competing priorities
- Strategic thinking with ability to identify business opportunities and anticipate challenges
- Comfortable commuting to the Parramatta hub daily
What We Do
Splend provides eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income. For over seven years, we’ve been helping drivers earn more, improve their ratings, and enjoy their jobs. How do we do that? By offering an unrivalled level of support for our customers. We’re more than a car supplier. We provide resources and a community for drivers wanting to be their best. From dedicated support to advanced training and rewards, we help our customers take control of their careers with our flexible plans. Splend was founded in Sydney in 2015. As on-demand driving became part of modern society, we expanded to nine cities across Australia, the Americas, and Europe, and grew our global team to over 150 employees. We’ve helped students, retirees, former refugees, and single parents find work they love, which fits their lifestyle. We take pride in everything our members and teams achieved so far, and we’re only just getting started.
