Product Experience & Technology India Lead

Job Description
You are a proven leader with a passion for delivering high-quality products and building high-performance teams. Join our innovative team and help increase the delivery of value on a massive scale.
As Product Operations India Lead for the Product, Experience, and Technology (PXT) organization within Chase's Consumer and Community Bank (CCB), you help us drive change and improve the Product Operating Model at scale. As the local lead, you ensure that Product Operations employees who report to managers outside India have the local support and oversight they need to thrive.
Job responsibilities

• Be an operating model champion to/for the India community; be a strong local change agent for Product Operations initiatives
• Connect operating model uplift efforts across the organization that have synergies or may cause each other unintended consequences
• Explore specific op model domains (org structure, process, metrics, tools, culture) to identify needed changes or best practices that should be propagated
• Assist in creating solutions for ineffective or missing org structures, processes, metrics, tools, or cultural behaviors
• Collaborate with stakeholders to establish global standards where necessary
• Partner with Product Operations leads to implement tools, training, and communication for operating model improvements.
• Communicate changes to the operating model with authenticity and humor to various stakeholders.
• Address resistance and change fatigue with empathy, maturity, and effective change techniques.
• Provide local oversight of 20+ employees who report to managers in other locations

Required qualifications, capabilities, and skills

• 15+ years of work experience including leadership roles in large-scale Agile/Product transformations and operating model design
• Hands-on experience with software product development as a product manager, software engineer, or Agility Lead (scrum master)
• People leadership experience (we are unlikely to consider candidates with no management experience for this role)
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives
• Proven ability to operate within the product development life cycle and agile methodologies in large, complex, matrixed organizations

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.