Product & Experience Lead (6494)

The Product & Experience Lead owns the product vision and end-to-end user experience for Radiant’s digital products across our logistics and supply-chain services, serving both internal users and external customers.

This is a hybrid product-and-design role built around modern AI tooling. The incumbent sets direction, taste, and the experience bar, then uses AI-assisted design tools (e.g., Figma, Claude) to personal produce wireframes, prototypes, and design direction – moving quickly from concept to high fidelity.

As a senior individual contributor and player-coach, this role partners closely with a Senior Platform Services Engineer and cross-functional, distributed delivery teams, and operates with significant independence and decision-making authority.

• Product vision & strategy – define, articulate, and steward the product vision and strategy for our digital product portfolio, balancing the needs of internal users and external customers.

• Roadmapping & specification – Translate vision into roadmaps, prioritized outcomes, and clear, async-friendly specifications that distributed engineering teams can execute against without ambiguity.

• End-t0-end experience ownership – Own information architecture, interaction design, user flows, and the overall quality bar across every surface.

• Hands-on-design production – Produce wireframes, prototypes, and design direction using AI-assisted design tooling, turning product intent into tangible, high-fidelity artifacts.

• Design system stewardship – Establish and maintain a shared design system and experience patterns in partnership with engineering, so products stay coherent as they scale.

• Research & validation – Conduct discovery and user research; validate decisions with usage data and qualitative feedback.

• Engineering partnership – Partner with platform engineering on feasibility and technical constraints, and sequence delivery so users are served incrementally.

• Metrics – Define and track success metrics, including adoption, task success, and time-t0-value.

• Stakeholder management – Manage stakeholders across the business, balancing competing needs across our services.

• Perform other product-and-design-related tasks as assigned by the company.

• Minimum 5 years' experience in product management and/or product design, including demonstrated ownership of the vision for a complex product.

• Proven ability to operate at two altitudes — setting product strategy *and* producing hands-on design artifacts (wireframes through high-fidelity prototypes).

• Fluency with modern AI-assisted design tooling (e.g., Figma, Claude, AI prototyping) and the judgment to direct it toward production-intent output.

• Strong UX fundamentals: information architecture, interaction design, and design-system thinking.

• Experience designing for multiple distinct user types (both internal users and external customers).

• Excellent written communication and the discipline to specify work clearly for asynchronous collaboration with distributed teams.

• Data-informed decision-making; comfort defining and reading product metrics.

• Proficient in English communication (verbal and written).

• Bachelor's degree in Design, HCI, Computer Science, Business, or a related field.

• Domain experience in logistics, supply chain, transportation management, or B2B SaaS.

• Experience designing AI/LLM-powered product surfaces (conversational, agentic, or AI-assisted UX).

• Front-end literacy (React) sufficient to collaborate on feasibility and design handoff.

• Experience standing up or scaling a design system as a product.

• Experience partnering with distributed engineering teams.

• Experience in an organization undergoing significant growth or transformation.

• Familiarity with Jira, Confluence, and modern collaboration tools.

• Full-time schedule of a minimum of 8 hours per day, with the flexibility to complete all required job duties and responsibilities.

• Climate-controlled office environment.

• Usually moderate noise level.

• Regular physical demands: sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.

• Specific vision abilities: close vision, distance vision, and the ability to adjust focus.

• Ability to read and interpret documents, spreadsheets, emails, and instructions.

• Ability to write routine reports and correspondence.

• Ability to speak clearly and effectively to both internal and external contacts.

Salary Range: $94,604 - $121,633

Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

• Medical, Dental, and Vision insurance (employee and family coverage)

• Company-paid basic life insurance

• Short-Term & Long-Term Disability insurance

• Health Savings Account with company contributions

• Flexible Spending Account options

• 401(k) retirement savings plan with 3.5% employer match

• 80 hours of front-loaded Sick Pay

• 80 hours of Vacation Pay annually, with increases based on tenure

• 7 paid holidays per year

• Employee Assistance Program (EAP)

Radiant Logistics, Inc. (www.radiantdelivers.com) (NYSE American: RLGT) is a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That's what being on our team is all about. It's an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.